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Remedy Action Request System 6.0.

Remedy have released Action Request System (AR System 6.0) a new version of Remedy's application management and development platform which includes new management and analysis tools that enable customers to improve the operational efficiency of their IT organisation. AR System 6.0 also makes it easier for customers and partners to build, distribute, deploy and manage AR System-based applications.

The AR System is a rapid application development environment for automating and maintaining business processes, such as entering, tracking, and resolving service requests. It is also the application platform for Remedy Enterprise Solutions, Remedy Customer Service and Support solutions, and custom-built applications, providing a set of tools for managing and using the applications, including application migration, workflow management, graphical displays, and application integration.

The new version of AR System offers a new version of Flashboards, a real-time visual management tool; new application performance statistics; and new SNMP monitoring capabilities.

The redesigned Flashboards product offers a new graphical user interface and features to help customers improve operations. Flashboards graphically and dynamically displays the status of service management activity within an organisation at any given moment adding new dynamic charts that enable viewers to interpret data and drill down on selected data points for in-depth root-cause analysis. End users also can customise the display to view data differently, recalling and viewing the information in multiple ways.
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Title Annotation:Management
Publication:Software World
Date:Mar 1, 2004
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