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Relationships matter.

Morgan O'Rourke's recent view From the Pulpit ["Airsickness," August 2008] has one ray of light. The reference to Southwest Airlines as being ahead of other airlines in fuel purchase policy is but one of their innovative strategies for success. They lead in many other areas as well. I pray there are other leaders like [Southwest founder] Herb Kelleher getting ready to take up the challenges that await this troubled industry.

The bad service and current scrambling for economic recovery is a result of failed management at all levels of business and government. Good is the enemy of great, and thinking you are good enough is a mindset for bankruptcy in business and the fall of (insert the empire of your choice). Time to go to work.

I believe we are at the dawn of a new age of global cooperation, as we realize and accept our interdependence for the collective well being of all (individual, nation, nature and world). We do not have the luxury of being poor stewards of our relationships anymore. Time is running out.

Keep shouting from the pulpit. Some of us are listening, and a few actually get the message.

Charles Gillenwater

Risk Manager

City of Mesquite, Texas
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Title Annotation:Letters
Author:Gillenwater, Charles
Publication:Risk Management
Article Type:Letter to the editor
Date:Oct 1, 2008
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