Refunds vow over meter fault; UK BULLETINS.
Refunds vow over meter fault ENERGY suppliers are to refund customers on up to 1.5 million pre-payment gas meters after a fault led to "over-collection".
Trade association Energy UK said suppliers will be contacting every affected customer and will refund any money owed "as quickly as possible".
Pre-payment meters use a calorific value (CV) code to calculate the amount of gas to be charged for.
But the fault meant the CV for some meters was not set properly, resulting in inaccurate readings.
Energy UK said affected meters would be fixed in a roll-out starting today, and the first of the refunds were expected to be given out before Christmas.