Ready, Waiting And Compelling: A Resource For Communications ASPs.
An application service provider (ASP) can be defined as a company that provides and manages applications and computer services to individuals or companies over the Internet or through a private network. The ASP owns and operates applications and servers and employs the staff for maintaining the operation. Services provided by an ASP are billed on a variety of plans, including pay-per-use, subscriptions and licenses. ASP services are an important alternative not only for smaller companies having to cope with smaller budgets and fewer technology resources, but also for larger companies wishing to outsource a portion of their business process. In fact, there are many services available to SOHOs and individuals: data storage/retrieval, instant messaging, office management, phone call notification, graphics and more.
While investigating the myriad benefits your company can potentially derive through hosted applications and services, having several questions at the ready may assist you in "comparing and contrasting" potential service providers. A few important issues include data and connection security, moving data from your applications/systems to the ASP application, application access (such as through software or a browser), procedures for handling hardware failures (i.e., sufficient system redundancy) and service issues, application training and support for your staff, data backup methodology, service level agreements and business processes that may be affected by the hosted application and how they will be affected.
ASPs come in all sizes, and their offerings run the gamut from specific, targeted applications to megasolutions. The following companies are representative of that remarkable range: an array of effective, efficient and affordable hosted applications and services that can pay dividends to you and your customers.
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|Publication:||Customer Interaction Solutions|
|Date:||Oct 1, 2001|
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