React-ing to tenant trouble.
Strategic support from Business Link in the West Midlands has enabled software and network provider Electronic Business Systems develop its ReACT software package for use by landlords who want to keep track of anti-social behaviour.
The package was first developed by accounting software specialists EBS for the Wyre Forest Community Housing Trust's anti-social behaviour unit in Kidderminster.
ReACT is now installed at more than 70 housing association and local authority offices from Cornwall to Newcastle upon Tyne.
The software package records and monitors all manner of anti-social behaviour by tenants, from vandalism to violence, and has been modified and developed using grant aid to appeal to more than 750 end users.
ReACT sales director Fred Chamberlain said: "The diversification support from Business Link has allowed us to make great strides forward with our anti-social behaviour product.
"We have also benefited from expert business advice.
Bisiness Link's Gary Mather said: "EBS was looking to grow through diversification. Their ReACT browser-based complaints handling package offered them the opportunity to do just this through the link with House Mark."
FRUITFUL CO-OPERATION... ReACT sales director Fred Chamberlain (left) and Business Link adviser Gary Mather.