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RVIA AND CHEVROLET SIGN RETAIL ARBITRATION AGREEMENT

 RVIA AND CHEVROLET SIGN RETAIL ARBITRATION AGREEMENT
 RESTON, Va., June 12 /PRNewswire/ -- Recreation Vehicle Industry


Association (RVIA) and Chevrolet Motor Division of General Motors Corp. (NYSE: GM) have signed an agreement to establish an arbitration procedure to resolve retail buyer complaints involving motorhomes and van conversions built on Chevrolet chassis.
 "This agreement will make the RV industry's good record of handling consumer product complaints even better," said David J. Humphreys, president and general counsel of RVIA. "Although product disputes between the RV buyer, RV manufacturer and Chevrolet are infrequent, this fair and low-cost process will help resolve complaints efficiently and effectively for our customers."
 Chevrolet was instrumental in negotiating the arbitration agreement with RVIA. "This agreement benefits customers, because it provides a way to solve the customer's problem first -- and then let the chassis manufacturer and the RV maker figure out later which of us should pay the bill," said Chevrolet General Manager J.C. (Jim) Perkins.
 "If this works the way it's supposed to, the customer won't even notice what happened -- he'll just be on his way down the highway with a smile on his face," Perkins said. "That's why Chevrolet is so pleased to have played such a key role in cementing this agreement."
 The RVIA/Chevrolet Arbitration Agreement puts the responsible companies in direct contact, removing the consumer from the middle of a product dispute. Arbitration also reduces the likelihood of costly litigation should a problem arise.
 Chevrolet provides chassis to RV manufacturers who then add living, sleeping, bathroom and dining facilities which make up a typical motorhome. Van conversions are vans originally manufactured by Chevrolet and then modified by specialized companies.
 Under terms of the arbitration agreement, if an RVIA manufacturer member and Chevrolet cannot resolve a retail buyer complaint, both parties can agree to file a petition of arbitration. A panel of three arbitrators will be established with the RVIA member and Chevrolet each selecting one. The third member on the panel will be an independent arbitrator selected by a process involving both the RV manufacturer or van converter and Chevrolet.
 The arbitration procedure will be voluntary for the RVIA member and Chevrolet, but once both parties agree to arbitrate a retail buyer's claim, the panel's decision will be binding. The arbitration procedure will exclude personal injury claims.
 Either an RVIA manufacturer member or Chevrolet may begin the arbitration process. The arbitration panel must issue a decision within 30 days following conclusion of a hearing or the submission of written comments, whichever is later.
 "This arbitration agreement is an example of how RV manufacturers, van converters and a chassis manufacturer can work together to produce high-quality products. It will give both RVIA manufacturer members and Chevrolet an incentive to settle product claims quickly. If there is a problem, both the RVIA manufacturer member and Chevrolet are committed to seeing it resolved to the satisfaction of the customer," Humphreys said.
 RVIA is a national association representing nearly 500 RV manufacturers and component parts suppliers, who together produce 95 percent of all RVs manufactured in the United States.
 -0- 6/12/92
 /CONTACT: Gary LaBella, vice president of public relations, or Phil Ingrassia, director of communicatoins, Recreation Vehicle Industry Association, 703-620-6003/
 (GM) CO: Recreation Vehicle Industry Association; General Motors
 Corporation ST: Virginia IN: AUT SU:


IH -- DC002 -- 9545 06/12/92 09:03 EDT
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Date:Jun 12, 1992
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