RTA call centre offers new services.
Customers can now buy and renew their seasonal parking cards of the (A) and (B) categories through RTA's call centre, said Ahmad Hassan Mahboob, Director of the Roads and Transport Authority's customer service department.
To this end, customers have to submit their vehicle number plate details and credit card numbers over the phone.
"Customers can select between having their cards sent to them through express delivery companies for a fee of Dh20, or collect them personally from the customer service centre in Deira or Al Barsha", he added.
RTA's customer service department also introduced a new service related to Nol Card which allows customers to change their identification codes or deactivate them through the call centre as well.
Mahboob said: "Nol cardholders can now change or deactivate their identification codes through the automated answering service. They can change their card identification code or deactivate their cards after choosing the language option, then pressing 1, 4 and 3 consecutively."
Customers can use this service without even talking to a call centre executive and in case they encounter any difficulty during the process, their call will be automatically transferred to a specialist call centre executive.
Mahboob emphasised the RTA's keenness on developing a call centre which goes beyond the ordinary communication service. "It is envisaged as an effective tool that can provide a pool of services including the completion of several licensing transactions.
Further, services are under way and will be offered in the near future through the call centre."
Affirming his department's commitment to the delivery of the highest international standards of serving the public users of collective and other means of transport, Mahboob said: "We are putting all efforts in offering the public comfortable, timely and efficient services. Putting customers first is one of our cherished values and strategic principles. We will continue to provide for any new services that prove to add more comfort to the public and spare the time of customers."-- firstname.lastname@example.org
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