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ROSEMOUNT INC. CHANHASSEN PLANT NAMED ONE OF AMERICA'S BEST

 CHANHASSEN, Minn., Oct. 15 /PRNewswire/ -- The Rosemount Measurement division plant in Chanhassen has been selected by the editors of IndustryWeek as one of America's Best Plants. It is the only Minnesota facility among 10 nationwide being recognized for their manufacturing excellence in the magazine's Oct. 18 issue.
 IndustryWeek editors praised the Rosemount plant, which manufactures industrial pressure transmitters and accessories, for developing a flexible workplace with a flexible workforce.
 The 330,000 square-foot plant, part of St. Louis-based Emerson Electric Co.'s Fisher-Rosemount family of companies, was designed with no inside walls. Machinery is mobile and can be relocated within hours to accommodate rapid changes in the manufacturing technologies needed for a virtually infinite variety of product configurations.
 The major challenge, however, was to put the power for change and improving operations into the hands of Rosemount Inc.'s 1,000 workers.
 "Because our goal is not just to ship another transmitter, but to ship one that is better than the one before, we wanted an environment where each employee is focused on improvement and customer satisfaction," said Edward L. Monser, vice president for pressure operations.
 That meant changes in management and manufacturing systems, extensive training, and a different culture for the workers who moved to the Chanhassen plant from other Measurement Division plants when it opened in 1990.
 Flexibility dictated that workers be cross-trained to perform a variety of tasks. Following extensive training, crossfunctional process improvement teams (PIT) of six to 12 employees became the new way to work at the plant. Rotation now is part of everyone's job and there are fewer pay levels -- an entry level, a medium level, and a level for those capable of training others.
 The Chanhassen plant also has developed supplier alliances that, since 1991, have improved on-time supplier delivery from 90 percent to 95 percent and raised supplier conformance to specifications from 70 percent to 90 percent. In addition, a 24-hour National Response Center handles over 100,000 customer calls annually. Customers are promised a callback from a service technician within 30 minutes -- it's usually 15 minutes -- an on-site help, if requested, within 24 hours.
 IndustryWeek Editor-in-Chief Charles R. Day Jr. said that 140 plants were nominated for this fourth annual salute "to men and women who are making exemplary efforts to raise the competitiveness of American industry to new heights. These are the nation's best," he said. "They are showing U.S. industry how to compete effectively in a global market."
 Winning plants were selected by a panel of judges who evaluated the nominees on a broad range of criteriN?o single measurement provides a suitable , universal yardstick by which to gage manufacturing performance," Day said. "Certainly quality is an essential element. And on-time delivery. Customer satisfaction. Good use of technology. Flexibility. And perhaps the most important hallmark of all -- good people."
 IndustryWeek is a unique, selectively distributed magazine of ideas for industrial management. It is written to help executives and key- decision makers create more effective, more profitable, more competitive, and more humanistic organizations.
 Rosemount Measurement, a member of the Fisher-Rosemount family of companies, is the world's foremost supplier of high-precision pressure, temperature, flow, level, and specialty instrumentation for the process industries.
 -0- 10/15/93
 /CONTACT: Brian Pelletier of Fisher-Rosemount, 612-828-3280/


CO: Rosemount, Inc.; Emerson Electric Co.'s Fisher-Rosemount ST: Minnesota IN: SU:

DB-CP -- MN001 -- 2668 10/15/93 10:42 EDT
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Date:Oct 15, 1993
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