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RADVISION chosen by CESTEL to deliver video-enhanced services and contact centers.

RADVISION LTD., a provider of voice and video network infrastructure and developer tools for unified visual communications over IP, 3G and emerging next-generation networks, has announced that CESTEL, a major Spanish system integrator for the media and call center industry, has chosen RADVISION's Interactive Video Platform to incorporate advanced video capabilities to its contact center and IVR solutions. RADVISION's development platform offers an intuitive, smooth migration path from audio-based contact centers and IVR systems to video-enhanced solutions. The IMS-ready Interactive Video Platform enables rapid development and deployment of multiple video applications that can be run concurrently. This allows CESTEL to leverage a one-time infrastructure investment and enables delivery of carrier-class solutions that enhance the consumer experience.

www.radvision.com and www.cestel.es
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Author:Schelmetic, Tracey E.
Publication:Customer Interaction Solutions
Article Type:Brief article
Geographic Code:4EUSP
Date:Jan 1, 2007
Words:123
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