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Queen's 'surprise' for ambulance duo.

Byline: Katie Sands

THERE has been double delight for the Welsh Ambulance Service after two of its Cardiff colleagues were awarded the Queen's Ambulance Service Medal.

Tony Rossetti, community first responder, and Robin Petterson, clinical support officer, are celebrating after being recognised in Her Majesty's Birthday Honours List this month.

Tony has worked for the ambulance service for 32 years, and dedicated his time to increasing the number of CFR volunteers who give up their spare time to provide emergency care to communities in Wales. He is also a leading contributor to the Pont charity, which helps the poor communities in Uganda.

He was on holiday in Italy when the honours list was announced.

Tony said: "I don't think I've ever been so surprised or shocked. It's a very humbling experience to think that someone thinks enough of you that they would take the time to nominate you for such an award.

"I have a passion for what I do with regards to our Community First Responders and the Pont charity, and if this awards helps to highlight the magnificent effort of both teams of volunteers then I would happily accept this as recognition of all the teams involved.

"I have worked with many inspirational people over the past 32 years with the Trust and within the Mid Glamorgan Ambulance Service. I have the best and most patient wife and most loving family and friends, and for them and everyone I have mentioned, I share this recognition."

Tony began teaching lifesaving skills in the 1980s when he supported Dr Richard Lewis with the Save a Life campaign and has delivered training in life support and how to use a defibrillator to more than 20,000 volunteers.

In 2003, his contribution to pre-hospital care was recognised by the British Heart Foundation (BHF) when he became the first paramedic in the UK to be funded by the charity. He was also involved in the successful launch of a Welsh Government funded Public Access Defibrillator initiative.

Also celebrating the achievement, Robin has dedicated 30 years of his life to the ambulance service after joining as part of the original cadet scheme in Wales with South Glamorgan Ambulance Service in 1986. He currently spearheads the Trust's frequent caller work, aimed at reducing the number of people who regularly dial 999 inappropriately, and providing them with more suitable services for their needs.

Robin said: "I was about to go to bed and started having a look through Twitter to see who Cardiff City had signed, when I thought I'd have a look at who was on the Queen's Honours List.

"Next thing I saw my name on there. It was a surprise, it was very humbling and made me feel proud to be alongside so many previous worthy recipients within the Trust. I'm proud of all of my career because I left school and started with the ambulance service straight away pretty much.

"I'm grateful to everyone I've worked with, including Keith Goodall who gave me my first opportunity at 16, whoever has line managed me and just everyone I've had the pleasure of working with."

During his career he has progressed through a number of roles, including patient care services operative, emergency medical technician, paramedic and clinical team leader, to his current position of clinical support officer.

In 2014 Robin accepted the challenge of setting up the new clinical desk function for the Trust, which supports staff in its three Clinical Contact Centres. He has also taken on the role of the frequent caller lead for the Trust, heading up a team which shares data with local health boards on people who use the ambulance service more than five times in a month.


Tony Rossetti

Robin Petterson
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Publication:South Wales Echo (Cardiff, Wales)
Geographic Code:4EUUK
Date:Jun 30, 2017
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