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Qovia Upgrades IP Telephony Manager; Advanced Correlation Engine, Real-time Management Down to the Handset and Robust Reporting Reduce Problem Identification and Resolution Time from Hours to Minutes.

FREDERICK, Md. -- Qovia, the technology and market leader in enterprise IP telephony management, today announced significant enhancements to its award-winning IP Telephony Manager. The product includes several new features and upgrades designed to give IT managers the information they need to pinpoint and fix call quality issues as calls are in process.

Most IP telephony management products are designed to determine and solve problems after the fact. The Qovia IP Telephony Manager now provides IT managers with the ability to easily view call quality from the gateway all the way down to the handset for each person as a call is in progress. IP telephony performance problems are correlated with the network environment for faster problem resolution, so that jitter, echo or drop-outs can be quickly and easily identified and fixed as problems occur.

Qovia IP Telephony Manager now includes gateway analysis so that IT managers can also track a call to the level of how voice data is being used on each individual channel as it leaves the internal network and joins up with the carrier. This information helps determine whether problems are internal or with the carrier and also supports planning for peak call volumes.

Furthermore, the enhanced, robust reporting in Qovia IP Telephony Manager can indicate trends and identify potential problems that IT managers can correct before end-users are affected.

"As IP telephony continues its rapid adoption in the enterprise, the demands on the IT managers charged with maintaining these phone systems increases significantly," said Qovia CEO, David Woodall. "Our customers are clamoring for real-time information about their voice traffic. Reports that are hours old don't help in finding and fixing problems. The Qovia IP Telephony Manager now provides clear, concise and easy-to-read information about the whole system, from the gateway right through to the individual handset, in real time. Combined with both active and passive testing, Qovia IP Telephony Manager is an ideal solution for full VoIP lifecycle management."

"As we were planning an IP telephony implementation, we required top-quality monitoring and management products. In fact, as we worked with our reseller Apptis, we made any implementation of a Cisco IP telephony system contingent upon including Qovia," said Garrick Sobesky, manager of networks for the Institute for Transfusion Medicine in Pittsburgh, Penn. "We have a limited IT staff, so we need constant visibility into what is going on. Qovia is the only management solution that can bring all the pieces of our IP telephony system together and give us detailed information about how things are functioning in real time."

Features of the new version include:

--Gateway Analysis--Analytical screens enable IT managers to isolate issues at the channel-level within a gateway. As a result, IT managers can determine whether a problem is with the provider or within the network, and then isolate where, specifically, the problem resides. What's more, careful analysis gives IT managers the information they need to plan for peak data and voice traffic periods.

--Improved Dashboards--Live and interactive charts visualize emerging problems and allow IT managers to drill in for root cause analysis. Call quality, network performance, and utilization data can be sliced by various perspectives including time and network segmentation.

--Richer and Easier Alert Configuration--An improved alert console enables users to easily set alert parameters to match the specific needs of that particular system.

--Call Quality Trend Reports--Prepackaged reports, unique to Qovia, have been added that show combined utilization and quality trends over day, week, or month intervals. IT managers can asses capacity and quality by network segment, gateway route group, specific gateway channels, and wide area network paths.

--Enhanced IPT Application and Server Monitoring--Monitors the health, availability and performance of call servers, IPT applications and servers using agentless, remote data acquisition. Prepackaged and extensible modules are provided for call servers, voice messaging systems, contact center servers, and other applications, including MeetingPlace and Cisco Unified Contact Center.

--Increased Sensor Capability--Qovia IP Telephony Manager now includes network sensors that can each handle as many as 1000 simultaneous calls, having the capacity to provide real-time information even at peak calling hours.

Product Availability

The enhanced version of the Qovia IP Telephony Manager is available immediately. For more information contact a Qovia sales representative at (301) 846-0020.

About Qovia, Inc.

Qovia(R) significantly eases the complexity of planning, monitoring and managing enterprise Internet phone networks. Providing dynamic discovery of VoIP resources and unmatched, minute-by-minute visibility into how IP telephony networks are performing, the Qovia IP Telephony Manager aggregates and analyzes IP telephony information to deliver timely call-by-call quality. Its intuitive dashboard shows a VoIP-centric view of critical IP telephony resources, allowing IT organizations to meet business objectives. Customers can use Qovia to increase the reliability and utilization of their IP telephony investments, increase end-user satisfaction and better manage the bottom line. Qovia was founded in 2002 and is backed by Canaan Partners; BlueRun Ventures (formerly Nokia Venture Partners); Anthem Capital; and the State of Maryland. The company, which has earned nearly two dozen industry awards, can be found online at
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Publication:Business Wire
Date:Jun 12, 2006
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