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QI challenged the Nationwide's rejection [...].

QI challenged the Nationwide's rejection of my PPI claim, but the Ombudsman ruled in their favour. I spent thousands on credit card PPI, some months paying more in PPI than off my balance. I find this grossly unfair but now feel I have nowhere to turn. Help? Donna Thorneycroft, via email Martin says: You're one of many people who had a grossly expensive PPI policy that hardly protected them. Yet that in itself doesn't mean you were mis-sold. It just means it was crap and sadly that's not the same thing.

To be mis-sold, the policy needs to have been inappropriate for you at the time you got it. For example, if they lied that you had to have it, or unemployment cover was sold to the self employed.

The Ombudsman is independent and impartial, and so if it doesn't believe you were mis-sold, you may just need to accept that. You could go to court, but that's difficult and riskier.

One bit of hope is the recent 'Plevin case'. It effectively means that if the cost of PPI was made up of more than 50 per cent commission and you weren't told this, then you should get the difference back. As typical commission was 67 per cent most people are likely owed. Yet the regulator is consulting on how to deal with it, so watch this space for more info.

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Title Annotation:News; Opinion; Columns
Publication:Sunday Mirror (London, England)
Date:Dec 27, 2015
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