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Q & A; The People's consumer Champion.

Byline: Dean Dunham

Q I PAID a PS200 deposit to a large retailer for a new television nine years ago. I didn't see the purchase through as I could not afford the whole purchase price. The retailer never refunded the deposit. Can I now claim it back despite how long I've left it? Paul Denning

A THE answer is almost certainly no for two reasons. It would have been a non-refundable deposit which you would have lost when you failed to finalise the purchase. And the law, Statute of Limitations, says you have up to six years to bring a legal action.

Q I PAID for extra legroom on a BA flight to Italy. When I arrived at the gate I was told that I had been moved to a normal seat due to a "reshuffle" Your legal questions answered. Send your questions to in the cabin. Were they entitled to do this? Harriot Carpenter

A AIRLINES shuffle cabin seating for a variety of reasons including to accommodate passengers with reduced mobility and letting families with young children sit together. Their terms and conditions will ordinarily let them do this. You will be entitled to a refund of the additional money you spent for the extra leg room.

Q I DO my online shopping with Ocado every fortnight and always buy organic coffee. Last week as I was about to throw the jar away I noticed it was not organic as they had clearly delivered the wrong coffee. I have asked for a refund and they have said they will do this if I return the jar I received. I can't do this as I've used it. Do I have rights? Rachael Kemp

A CONSUMERS always have the right to get what they pay for and for products to be as described - in this case "organic". The difficulty is you have used the product so you can't return it. However, when you explain the situation to Ocado I'm sure they will agree to refund you.

Listen to Dean on LBC radio every Monday at 9pm answering listeners questions. See more about the Retail ADR at or follow Dean on @deandunham

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Title Annotation:Features
Publication:The People (London, England)
Date:Jul 9, 2017
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