Providers receive misinformation from Medicare call centers.
The GAO recommended that CMS develop a process to route questions to staff with the relevant expertise, create clear and easily accessible policy-oriented materials for customer service representatives, and establish an effective monitoring program for call centers. CMS generally agreed with the GAO's recommendations.
To read the report, visit www.gao.gov/cgi-bin/getrpt?GAO-04-669.
BY DOUGLAS J. EDWARDS, ASSISTANT EDITOR
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|Title Annotation:||NEWS notes|
|Author:||Edwards, Douglas J.|
|Article Type:||Brief Article|
|Date:||Oct 1, 2004|
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