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Proof of delivery system delivers major gains.

NFT, the UK's leading chilled food and drink distributor, has deployed an innovative new system solution for proof of delivery (POD) which will provide greater visibility and transparency across the entire logistics supply chain. Developed and installed by e-docs UK, the solution efficiently handles over 100,000 PODs every week with a web-based, query management system that enables customers to rapidly identify and resolve any discrepancies on a timely basis.

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The new system enables all supplier PODs and retailer goods receipt notes to be scanned and uploaded to the e-docs UK One View servers where over 85% can be viewed by the next day. Every document is indexed using multiple criteria including supplier name, PO number, delivery date and delivery point, which speeds up the search and retrieval process. Customers now have direct access to all delivery documentation enabling them to rapidly locate and resolve discrepancies and keep on top of supermarket returns.

NFT's new web-based, query management system enables customers to log and monitor queries and related responses, with every request being automatically allocated to an advisor for action. The system also has a powerful reporting capability that allows NFT to effectively measure and manage the performance of the customer services team to ensure that targets for improving service levels and customer satisfaction are met.

According to Andrew De Vere, NFT's Director of Warehouse Operations with responsibility for Customer Services: "The e-docs UK system meets the needs of food and drink manufacturers for rapid and timely access to delivery documents and enables our customer services team to be more productive looking after customers rather than spending their time trying to track down paperwork."

e-docs UK worked closely in partnership with NFT's customer services team throughout the deployment process to clean up existing data and streamline processes in readiness for the new system. The company is now enhancing the system to provide more reporting and traceability. Additional search filters will provide third party logistics suppliers, working on behalf of NFT, with the same level of access to all their delivery documentation.

Contact e-docs UK on tel 01992 801860 or visit www.e-docsuk.co.uk
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Title Annotation:TECHNOLOGY
Comment:Proof of delivery system delivers major gains.(TECHNOLOGY)
Publication:Food Trade Review
Geographic Code:4EUUK
Date:Mar 1, 2013
Words:356
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