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Progressive Health Care Management Strategies.

Progressive Health Care Management Strategies, a new American Hospital Association book by Donald N. Lombardi, Ph.d., of the Center for Human Resources/InterVista, Inc., shows hospitals how to build a workforce committed to the highest standards of service to the patient and community. In so doing, the book explains the personal values, humanistic standards, business norms, and executive principles that are the hallmarks of successful and ethical health care organizations. The book also presents a methodology for motivating employees and evaluating their performance according to 20 suggested organizational values. Among these values are decency, industry, integrity, compassion, spirit, quality, and customer commitment.

This new publication is divided into two parts. Part 1, "The Progressive Health Care Manager," contains six chapters that address the three aspects of progressive health care management - effective leadership, strong organizational values, and innovative people management. The author presents numerous strategies for developing leadership skills and ethical behaviors, as well as for motivating staff, managing change, and enhancing job satisfaction in an organization dedicated to superior performance.

The text of Part 1 introduces three sets of worksheets - appendixes A, B, and C - which enable readers to incorporate organizational values into their daily operations. Appendix A defines 20 desirable organizational values, offers numerous examples of ways in which staff either demonstrate or fail to manifest these values in the workplace, and presents 100 questions for determining the personal values of prospective employees. Appendix A also presents worksheets for unearthing value-related performance problems and for planning corrective actions. Appendix B presents a performance evaluation system that scores employees numerically on goal attainment, personal commitment to organizational values, and contributions to the organization "above and beyond the call of duty." Finally, Appendix C describes an array of key motivational techniques and guides readers to plan strategies for securing value-driven performance from their direct reports.

Part 2, "The Progressive Health Care Organization," contains two chapters and two case studies that address value-driven leadership at the middle and senior levels of management. A chapter on human resources management identifies progressive approaches to organizational development, compensation and benefits, staff recruitment, and employee relations. Another chapter focuses on building positive relations with customers and the community and forging internal structures for developing services to meet community needs. The text of Part 2 introduces further worksheets in Appendixes D and E for planning appropriate skills development and community service strategies.
COPYRIGHT 1992 U.S. Department of Health and Human Services
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 1992 Gale, Cengage Learning. All rights reserved.

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Publication:Health Care Financing Review
Article Type:Book Review
Date:Dec 22, 1992
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