Printer Friendly

Positive Software Systems launches ContactQ.

Positive Software Systems, Inc., a Dallas-based provider of software solutions that optimize sales and collection activities for telemarketing companies, service agencies and enterprise contact centers, has announced the commercial availability of ContactQ, its customer interaction data warehouse (CIDW) solution designed to enable businesses to develop, execute and manage in real-time enterprisewide contact strategies from a single, secure server. ContactQ integrates with customer information management (CIM) systems and multiple hosts, including CRM and other legacy systems, to provide a centralized contact list manager that automates real-time delivery of pertinent customer or prospect information to the most appropriate agent at the most appropriate time, helping maximize agent productivity and improve the effectiveness of each customer interaction. ContactQ is also suited for designing and deploying contact strategies sent directly to predictive dialers, direct mail vendors and other communication channels. ContactQ also ensures compliance with DNC legislation and data security regulations through its campaign management capabilities.

www.positivesoftware.com
COPYRIGHT 2003 Technology Marketing Corporation
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2003, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

Article Details
Printer friendly Cite/link Email Feedback
Title Annotation:New Products ...
Publication:Customer Interaction Solutions
Date:Nov 1, 2003
Words:155
Previous Article:EasyAsk introduces Commerce Advisor.
Next Article:Deerfield.com releases VisNetic MailFlow Version 2.0.


Related Articles
INVESTING SYSTEMS NETWORK OFFERS SOFTWARE FOR SHORT-TERM STOCK TRADERS, AND LONG-TERM INVESTORS.
Positive Software Systems partners with concerto.
Waterford Tech.

Terms of use | Privacy policy | Copyright © 2021 Farlex, Inc. | Feedback | For webmasters