Positive Software Systems, Inc., a Dallas-based provider of
software solutions that optimize sales and collection activities for
telemarketing companies, service agencies and enterprise contact
centers, has announced the commercial availability of ContactQ, its
customer interaction data warehouse (CIDW) solution designed to enable
businesses to develop, execute and manage in real-time enterprisewide
contact strategies from a single, secure server. ContactQ integrates
with customer information management (CIM) systems and multiple hosts,
including CRM and other legacy systems, to provide a centralized contact
list manager that automates real-time delivery of pertinent customer or
prospect information to the most appropriate agent at the most
appropriate time, helping maximize agent productivity and improve the
effectiveness of each customer interaction. ContactQ is also suited for
designing and deploying contact strategies sent directly to predictive
dialers, direct mail vendors and other communication channels. ContactQ
also ensures compliance with DNC legislation and data security
regulations through its campaign management capabilities.
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