Printer Friendly

Polar Air Cargo Launches Web-Based Quality Management Tool; Global Implementation Improves Customer Service, Safety and Communication.

PURCHASE, N.Y. -- A new, web-based quality management tool that accelerates response time to correct service problems is being introduced by Polar Air Cargo, Inc. (Polar), a leader in the international air freight business.

The Polar Quality Management Tool (PQM) establishes an Internet communications system linking all of Polar's stations around the world, dramatically shortening the time it takes to correct issues, and improving safety and customer satisfaction.

PQM, which incorporates quality initiatives that meet Cargo 2000 standards, is linked through Polar's internal e-mail system, establishing a communications infrastructure between the company's broad network of stations. Similar to the concept of a "Help Ticket," PQM creates an "Action Notice" that facilitates tracking and resolution of an issue from start to finish.

Some of the features of this innovative tool include automatic escalation routing, built-in individual accountability, established time standards, tiered levels of action priority, and data collection and reporting. PQM not only creates the mechanism to resolve individual problems, but also provides valuable information that enables Polar to identify--and correct-- recurring issues before they become a consistent problem.

"The creation of PQM is a critical element of Polar's ongoing efforts to provide its customers with as near a trouble-free environment as possible, and is also one of several continuous process improvement programs the company has initiated," says Edward Hernandez, Senior Vice President, Sales & Marketing. "In the event of a service issue, PQM will markedly shorten corrective time by quickly identifying the problem and linking together all the individuals who can resolve it."

Polar Air Cargo, Inc. is a global airfreight carrier specializing in time-definite, airport-to-airport scheduled service. Polar provides a critical link in the international logistics chain by connecting major cargo markets in Asia, Europe, Australia, and the Americas with frequent Boeing 747 freighter services. With facilities at major U.S. gateways, including New York, Los Angeles, Chicago and Miami, and extensive networks in Europe, South America and Asia, Polar provides international freight forwarders and agents with reliable connections on scheduled routes and available on-forwarding capabilities. Polar is a wholly owned subsidiary of Atlas Air Worldwide Holdings, Inc. (Pink Sheets: AAWWV). For more information, visit the Polar web site at
COPYRIGHT 2004 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2004, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

Article Details
Printer friendly Cite/link Email Feedback
Publication:Business Wire
Geographic Code:1USA
Date:Sep 27, 2004
Previous Article:BioImagene Announces US Labs as Its First Strategic Customer to Launch an Innovative Digital Pathology Solution.
Next Article:34 Texas Business Communicators Honored For Outstanding Work.

Related Articles
Air Cargo News.
Air Cargo News.
Air Cargo News.
Air Cargo News.
Atlas Air Worldwide Holdings Appoints John W. Dietrich Chief Operating Officer.
Air Cargo News.
Atlas Air Worldwide Holdings and DHL to Form Strategic Partnership.
Air Cargo News.
Air Cargo News.

Terms of use | Privacy policy | Copyright © 2018 Farlex, Inc. | Feedback | For webmasters