Printer Friendly

Please push one.

When Rod Dieleman wanted to remind his boss of employee birthdays he scheduled it on voice mail. "I put all the dates into the system for our owner Grant Dilling (of Crystal Construction)," says Dieleman, the company's accountant. "Now, when there is a birthday the telephone rings to remind him."

The $10,000 voice messaging system does much more than that for the company. In the course of its business Crystal Construction, a general contracting firm, needs to disseminate and receive information on tenders. Dieleman says voice mail has worked well in terms of keeping his company in touch.

"We don't have to answer five calls at once. The system can take 10 or 15 minutes in detailed messages and it can be taken as we need it."

In addition, job supervisors who need information can call the main office from various work sites to get information.

"The people we work with didn't warm to it at first but they're using it to their advantage now," says Dieleman. "My telephone never rings unless it's for me. And we've cut our receptionist's work time in half."

Tel-Experts (Manitoba) Inc. sold the system to Crystal and company's satisfaction with its voice mail system is good advertising. Matthew Guberman, one of the owners, says Tel-Experts has been selling voice mail in Winnipeg for eight years. "We haven't really penetrated the market but it's coming. This year will be our best," he says.

Guberman says the systems, supplied by Toshiba and VMX, are becoming more computer integrated and have the ability to do more than just take messages. He says voice mail can be used for order desks and for consumer information services such as calling airlines to check on personal air miles. With computers, voice mail can work with fax machines to send a fax to a travelling businessperson anywhere in the world.

Neil Soper, executive vice-president of Canada Wide Magazines Ltd., is a big booster of voice mail. Canada Wide is the largest private magazine publisher in western Canada, so Soper is on the phone a lot. "We bought the system on its merits. It allows me to stay in touch and get more information. It also allows callers to leave confidential messages for anyone in the office," says Soper.

"When I'm travelling I just call in and I get all my messages as if I hadn't left the office."

If voice mail would help your business but you don't want to buy a system, leasing is an option.

Polly Craik of Fine Line Communications says leasing will get you ten message boxes; an in-house office system can run up to $20,000.

Guberman says law firms and other businesses which need to communicate a lot are the winners with voice mail. "A client can call and leave a long message with a request, and the lawyer can be already prepared because the message is all there instead of a message from a receptionist to call the client."

It would seem that voice mail is here to stay, but for some people a live voice is still the best. Voice mail can fix that for you, too, with another simple prompt: "If you would like to speak with the receptionist, press one. Thank you."
COPYRIGHT 1993 Manitoba Business Ltd.
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 1993 Gale, Cengage Learning. All rights reserved.

Article Details
Printer friendly Cite/link Email Feedback
Title Annotation:Technology; office telecommnications equipment
Author:Gage, Ritchie
Publication:Manitoba Business
Date:Oct 1, 1993
Previous Article:Freedom technologies: working in a world without wires.
Next Article:Mattress mogul: why Barry Gindin put money in his mattresses.

Terms of use | Copyright © 2017 Farlex, Inc. | Feedback | For webmasters