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Plain talk works.

Washington state officials are making a real effort to talk to the public in simple, clear language. Two years ago Governor Chris Gregoire ordered all state agencies to adopt "plain talk" principles. More than 2,000 state employees have attended classes on writing letters, announcements and documents in everyday language. Out are words such as abeyance, cease and utilize. In are words such as suspension, stop and use. When people understand what the government asks of them, there's a better chance they'll comply, officials have found. By rewriting one letter in clearer language, the Department of Revenue tripled the number of businesses paying the "use tax," which resulted in an extra $800,000 collected over two years. And across the country, the new governor of Florida, Charlie Crist, has recently signed an executive order giving state agencies until April 3 to adopt "plain language plans."
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Title Annotation:language
Publication:State Legislatures
Article Type:Brief article
Geographic Code:1USA
Date:Mar 1, 2007
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