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Perfexa Solutions Private Limited Formed in India by GTC Telecom; GTC Telecom Picks Perfexa as its Trademark for India Venture.

Business Editors & High-Tech Writers

COSTA MESA, Calif.--(BUSINESS WIRE)--Sept. 18, 2002

GTC Telecom Corp. (OTCBB:GTCC) today announced the formation of its overseas subsidiary, Perfexa Solutions Private Limited.

Perfexa Solutions Private Limited was formed in India and is owned by GTC Telecom's U.S. subsidiary, Perfexa Solutions Inc.

Last month GTC Telecom began unveiling its plan to enter the Business Processing Outsourcing ("BPO") market. The company has begun implementing its initial plans in India, which includes the building of a Call Center Support facility in New Delhi. The company expects to have the New Delhi facility operational by first quarter 2003.

Perfexa Solutions Private Limited intends to initially offer live inbound call center services and later expects to offer outbound call services. A few of the initial services the company intends to offer are live customer service and order processing, reservations and direct response management.

The company believes some of the advantage it will offer its customers are reduced labor costs, lower capital requirements and reduced expenditures, training costs and time.

Paul Sandhu, GTC Telecom co-founder and CEO, stated: "Perfexa is a phenomenal way for us to expand our revenue base. We have a proven track record in building, operating, maintaining and growing our own call center here in the U.S. Setting up the Perfexa business entity is the first of several key steps taking place in India. This is an important project for us and I am devoting significant time in India to get this business launched."

According to a variety of research firms, the worldwide BPO market is estimated to exceed $200 billion by 2005. According to the National Association of Software and Service Companies (Nasscom), India's BPO industry, while still coming out of its infancy, has been growing at a rate of 70% per year since 1999 and is expected to reach $21 billion by 2008.

About GTC Telecom

Founded in 1997, GTC Telecom and its subsidiaries provide long- distance, calling card, conference calling and toll-free services, as well as Internet access to residential and business customers throughout the United States.

GTC provides its services directly to consumers, as well as through affiliate marketing programs with companies like Best Buy Inc. and licensing agreements with Marvel Comics(TM). For more information visit

This release may contain forward-looking statements that are subject to certain risks and uncertainties that could cause actual results to differ materially from those projected. Investors are cautioned that all forward-looking statements involve risks and uncertainties that could cause actual results to differ materially from current expectations. GTC Telecom urges investors to review in detail the risks and uncertainties contained within its filings with the Securities and Exchange Commission.
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Publication:Business Wire
Geographic Code:9INDI
Date:Sep 18, 2002
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