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PeopleSoft 8 CRM On The Rollout.

PeopleSoft Inc. launched PeopleSoft 8 CRM, a comprehensive suite of customer relationship management applications for e-business, billed as an end-to-end platform that combines Internet architecture with CRM analytics for a complete solution. PeopleSoft 8 CRM includes several components, such as: Customer Portal, a personalized interface integrating all PeopleSoft applications; integrated CRM analytics; PeopleSoft eSales for WAP, allowing for mobile sales automation tasks and applications; a Customer Interaction Center; and CRM integration to third-party vendors built on PeopleSoft's Open Integration Framework. Rollout of components began during the last quarter of 2000 and will continue through the first half of this year.
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Publication:Customer Interaction Solutions
Article Type:Brief Article
Date:Jan 1, 2001
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