PeopleSoft 8 CRM On The Rollout.
PeopleSoft Inc. launched PeopleSoft 8 CRM, a comprehensive suite of
customer relationship management applications for e-business, billed as
an end-to-end platform that combines Internet architecture with CRM
analytics for a complete solution. PeopleSoft 8 CRM includes several
components, such as: Customer Portal, a personalized interface
integrating all PeopleSoft applications; integrated CRM analytics;
PeopleSoft eSales for WAP, allowing for mobile sales automation tasks
and applications; a Customer Interaction Center; and CRM integration to
third-party vendors built on PeopleSoft's Open Integration
Framework. Rollout of components began during the last quarter of 2000
and will continue through the first half of this year.