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Pegasystems Announces Support of Its Rules-Based CRM Solutions for Sun Microsystems Sun Ray 1 Enterprise Appliance and Hot Desk Technology.

CAMBRIDGE, Mass.--(BUSINESS WIRE)--Sept. 22, 1999--

Sun's New Appliance Complements Pegasystems' Strategy of Providing

Call Center Customers With Industry-Leading

Thin Client-Based Solutions

Pegasystems Inc. (NASDAQ:PEGA), a leading provider of Customer Relationship Management (CRM) solutions, today announced its support for the Sun Microsystems, Inc. Sun Ray(TM) enterprise appliance and Hot Desk technology. Introduced on September 8, 1999, the Sun Ray enterprise appliance is a low-cost desktop, offering flexibility and reduced administration costs. Pegasystems expects the Sun Ray enterprise appliance to be an excellent fit for call centers, where customer service representatives can leverage the appliance's "smart card" technology to easily access and relocate desktop sessions. Pegasystems participated in the Sun Ray enterprise appliance Early Access program, during which its CRM solutions were tested and qualified for the Sun Ray platform.

"We highly value Pegasystems' support as we move forward with the launch of the Sun Ray enterprise appliance," said Bob McKee, Group Marketing Manager, Information Appliances and Webtop group at Sun Microsystems. "As the ultimate enterprise appliance, we expect this technology to be instrumental in providing Pegasystems' call center customers with a higher level of desktop capability and in facilitating access within a workgroup environment."

Based on Sun's Solaris(TM) Operating Environment, the Sun Ray appliance and Hot Desk technology helps minimize downtime, a critical requirement for maintaining call centers continuously online. Because client sessions are centrally managed and maintained on the server, no administration is required on user desktops, eliminating the need for expensive and time-consuming desktop upgrades, and enabling customer service representatives and other staff to switch desktops within the network at will.

"The Sun Ray enterprise appliance complements Pegasystems' thin-client approach to Customer Relationship Management solutions, and addresses customer needs for flexibility and ease of administration," said Ron Rock, Senior Vice President of eStrategy at Pegasystems. "The Sun Ray appliance and Hot Desk technology can significantly improve the efficiency of today's call centers. The very attractive price point and low total cost of ownership make Sun Ray a strong fit for cost-conscious call center managers seeking ways to control operational expenses."

About Pegasystems

Pegasystems is a leading provider of rules-driven Customer Relationship Management solutions. These solutions allow large organizations to better manage customer interactions, and to automate the business processes within their sales and service delivery operations. Many of the world's largest institutions use Pegasystems' solutions to manage mission-critical customer activities. The Pegasystems solutions support multiple channels of customer contact, helping organizations improve staff productivity, operational efficiency, and customer satisfaction. Pegasystems' solutions are Internet-architected, and operate in multi-tiered, client/server environments.

Pegasystems' headquarters is located in Cambridge, Massachusetts. The company has regional offices in North America, Europe, and Australia. Access Pegasystems on the World Wide Web at

Forward-Looking Statements

Except for the historical information contained in this announcement, the matters discussed in this announcement are "forward-looking statements" (as that term is used in the Private Securities Litigation Reform Act of 1995) that involve risks and uncertainties, including risks of implementation and acceptance, as well as those detailed from time-to-time in Pegasystems' filings with the Securities and Exchange Commission (the "SEC"). Pegasystems draws the reader's attention to the factors described in its annual report on Form 10-K for the fiscal year ending December 31, 1998 under the heading "Certain Statements for Purposes of the `Safe Harbor' Provisions of the Private Securities Litigation Reform Act of 1995." Any such forward-looking statements speak only as of the date such statements are made, and the company undertakes no obligation to publicly release the results of any revision to these forward-looking statements.

Sun, Sun Microsystems, the Sun Logo, Solaris and Sun Ray are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States and other countries.
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Publication:Business Wire
Geographic Code:1USA
Date:Sep 22, 1999
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