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Pegasystems/Ness Technologies Debut Expanded Global Alliance.

Pegasystems Inc. [ ] (NASDAQ: PEGA), the leader in Business Process Management (BPM) and software for customer centricity, and Ness Technologies, a global provider of information technology solutions and services, has announced the formation of a global alliance to provide business process services and solutions to drive transformation projects for Ness clients. This combination of Pegasystems' industry-leading BPM solutions and Ness' full spectrum of consulting, engineering and professional services will help clients create more efficiency around business processes and improve customer service.

The alliance between Ness and Pegasystems is formed with the intent to help clients manage business processes better in order to reduce costs and improve performance. This joint partnership has a primary focus to help clients realize the benefits of automated Business Process Management that improves cost strategy and the ability to deliver better service to new and existing customers. Ness's Business Process Management (BPM) practice helps enterprises optimize, automate and manage business processes through design and automation. Ness and Pegasystems will now offer end-to-end, global business process management solutions, including consulting, deployment, and continuous maintenance services, to support the business agility necessary to meet ongoing change requirements. The two companies have worked together for over six years-including Ness' work with recent Pega acquisition Chordiant Software-to co-engineer the products and implementation services for Media, Retail, Telecom, Financial Services and other industries in both North America and Europe.

As part of the alliance, Pegasystems' industry-specific framework solutions will be included in Ness' BPM services for their existing top global clients and will focus on Customer Service, Media, Education & Travel, and other markets. This combination of BPM services and solutions is expected to significantly increase business agility through controlled migration, which enables clients to leverage legacy applications and existing investments with new functionalities. Ness will also focus on selling solutions and services that will enable clients to make more informed decisions, leveraging Pega's decision management solutions built on the company's predictive analytics tools. This will also help contact center agents to automate their "Next Best Action" dynamically.

"Ness' clients rely on our full range of engineering services to add value to their development lifecycles and improve their overall engineering effectiveness," said Joe Lagioia, president, Ness Software Engineering Services. "By partnering with Pega, we can offer our customers even more comprehensive solutions to enhance their business processes and further drive competitive advantage through improved time-to-market, quality and innovation."

"We are excited to expand our relationship with Ness to drive business process transformation and to create greater efficiency for global organizations," said John Barone, Vice president of Global Strategic Alliances at Pegasystems. "The combination of Ness' consulting services and software development expertise with Pegasystems' best-in-class BPM technology will enable organizations to Build for Change(R) and increase their ability to meet their global business demands."

About Pegasystems

Pegasystems, the leader in business process management and software for customer centricity, helps organizations enhance customer loyalty, generate new business, and improve productivity. Our patented Build for Change(R) technology speeds the delivery of critical business solutions by directly capturing business objectives and eliminating manual programming. Pegasystems' flexible on-premise and cloud-based solutions enable clients to quickly adapt to changing business conditions in order to outperform the competition. For more information, please visit us at

About Ness Technologies

Ness Technologies is a global provider of IT and business services and solutions with specialized expertise in software product engineering and system integration, application development, consulting, and software distribution. Ness delivers its portfolio of solutions and services using a global delivery model combining offshore, near-shore and local teams. With about 7,000 employees, Ness has operations in North America, Europe, Israel and India; has customers in over 20 countries; and partners with numerous software and hardware vendors worldwide. The Software Engineering Services business unit is a global provider of end-to-end, commercial-grade software development solutions, strategically partnering with clients across the entire software lifecycle to drive competitive advantage by improving time-to-market, quality and innovation.

For more informations, visit or call 781/743-0704.
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Publication:Worldwide Telecom
Date:May 31, 2012
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