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Partners call on tradition for new business venture.

BUSINESS partners set-up a telephone answering service after having problems answering their calls.

Peter Belton and David Toner plan to expand their workforce from 12 people to around 50 by the end of 2011.

Call Miss Jones was launched in October, and the pair said business is already booming.

Peter, 41, said clients of the Wrexham-based company include electricians, plumbers and legal practices.

The firm answers calls from their office and passes any messages to its customer by text or e-mail.

"One of our clients is a locksmith who said he was losing business because he couldn't answer all the calls," Peter told Business Post.

"If you're locked out you just look in the Yellow Pages.

"If a number is engaged you'll just try the next one down the list.

"This service means he'll never be engaged, we take a message and text it his phone."

He added: "The concept for the name came from the idea of a 1950s secretary called Miss Jones.

"Stereotypically it was Miss Jones who answered the phones.

"We've had a lot of positive feedback on the name."

And he is confident the brand will continue to grow and expand in the future.

"We are finding that small businesses who are serious about growth would rather use a professional call answering services, than recruit a full-time receptionist," said Peter.

"Many small firms simply cannot afford to recruit in the current climate but don't want to miss out on possible new customers by not being able to take their call."

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The team at Call Miss Jones in Wrexham are enjoying success in their new venture
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Publication:Daily Post (Liverpool, England)
Date:Apr 12, 2011
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