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Palestinian Health Capacity Project-PHCP.

Territory : West Bank

Partners: IntraHealth (lead); Palestinian Ministry of Health; Juzoor

Description : While the West Bank has the benefit of an educated, sufficiently staffed health workforce, its population suffers from the many conditions that accompany poverty, age, stress, and conflict.

The health sectors commitment to providing care for all citizensincluding those who need complex care for cancer or heart diseasehas led to a drastic increase in referrals from primary care providers to specialists. Over the past 13 years, the number has jumped from 8,000 per year to 62,000. And almost half are directed to service providers outside the West Bank, mostly in Israel.

Not only are these referrals expensivethe cost of referrals to Israeli hospitals doubled in the last yearbut they also raise significant hurdles for clients who must secure approvals and permits to access the health care services they need.

IntraHealth partners with the Palestinian Ministry of Health to better control the costly referrals of clients to specialists outside the Palestinian health sector. We also work together to ensure that members of the West Banks health workforce have the training and information they need to meet the populations diverse needs.

Achievements : -Helped the Palestinian Ministry of Health save an average of 10 million NIS (about US$2.6 million) per month in 2015 by improving the health systems processes for referring clients for specialized care to Israeli hospitals, a 34% decrease in the total cost of referrals to Israeli hospitals compared to the same time period in 2014, even though the number of referrals increased.

-Facilitated the first-ever revision of the Palestinian National General Surgery residency program curriculum. The updated curriculum standardizes post-graduate general surgery medical education according to up-to-date, evidence-based knowledge and practices.

-Developed a health referrals web-based application to provide a secure interface between the Ministry of Health and referral institutions.

-Completed assessments and analysis to inform referral guidelines and protocols. The resulting technical brief, Rapid Assessment of Health Services Capacity in the West Bank, outlines the existing capacity of Palestinian hospitals to address cases that are currently referred to health facilities outside the West Bank and Gaza.

-Provided technical support to update referral protocols and policies based on best practices.

-Strengthened the three regional referral committees to improve the referral authorization process, making it more effective and objective.

-Established resource centers in three key hospitals in the West Bank and trained facilitators there in advanced search techniques, including HINARI, and in using Moodle to deliver online courses. Resource center facilitators are now leading sessions on Ebola preparedness, using webinars and supporting materials available through the Ebola

Project completion date : 2018-12-31 12:00:00

Major organization : INTRAHEALTH

Address : Ramallah

Country :Palestinian Territory, Occupied

Email :

Url :

Financier : United States Agency for International Development (USAID),

Financier address : United States Agency for International Development (USAID)

U.S. Embassy Tel Aviv, USAID

71 Hayarkon Street, Tel Aviv

Tel Aviv


Postal Code - M


Phone : +972-3-5114848

Fax : +972-3-5114888

Email :

Website :

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Publication:Mena Report
Date:Mar 31, 2016
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