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PUGET POWER EMPLOYEES OFFER LANGUAGE BANK

 PUGET POWER EMPLOYEES OFFER LANGUAGE BANK
 BELLEVUE, Wash., Feb. 3 /PRNewswire/ -- About 30 bilingual Puget


Sound Power & Light Co. employees have voluntarily joined a new in-house translation service to communicate with non-English-speaking customers about a variety of energy services, the company announced today. The new language bank service was designed to provide the best possible customer service to a changing customer base.
 The service is offered in 16 different languages including Arabic, Mandarin and Cantonese Chinese, Czech, Farsi, Filipino, French, German, Hindi, Japanese, Korean, Persian, Russian, Spanish, Thai, Urdu and Vietnamese.
 "About 10 non-English-speaking customers call us each month asking about payment plans, weatherization or other services," said Tony Bosmans, manager of special customer programs for Puget Power. "Until now, we didn't have an organized way of handling those types of calls in a personal way."
 Last year's national census revealed that the Hispanic population in Puget Power's service area grew by 83 percent between 1980 and 1990. The Asian/Pacific Island population increased by 127 percent.
 "It's our responsibility to properly serve those customers," said Bosmans.
 When a non-English-speaking customer calls Puget Power, the technology the company uses enables customers and service representatives to talk simultaneously with a third party -- someone who speaks the customer's language -- on a conference call.
 Bosmans said the company is working to deliver the same high quality customer service to all Puget Power customers -- not just those who speak English.
 -0- 2/3/92
 /CONTACT: Teri Van Duine of Puget Sound Power & Light, 206-462-3744/
 (PSD) CO: Puget Sound Power & Light Co. ST: Washington IN: UTI SU:


JH-LM -- SE005 -- 6266 02/03/92 14:51 EST
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Publication:PR Newswire
Date:Feb 3, 1992
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