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PRICE WATERHOUSE RELEASES '92-'93 WINTER UNITED STATES POSTAL SERVICE PERFORMANCE SCORES

 TAMPA, Fla., April 7 /PRNewswire/ -- What do the Academy of Motion Picture Arts and Sciences and the U.S. Postal Service have in common?
 They both use Price Waterhouse, a nationally respected accounting firm, to independently tabulate crucial ballots.
 The latest Postal Service Customer Satisfaction Index (CSI) results from Dec. 12 through March 5 show 91 percent of households in the Tampa area rate their overall postal service as "excellent," "very good," or "good." This


score is three percentage points over last quarter.
 CSI results come from one of 37 service aspects tallied by Opinion Research Corp., Princeton, N.J., which polled 180,000 households nationwide to obtain their ratings of the U.S. Postal Service for the previous three months. Information on other questions such as courtesy of employees, availability of parking, complaint handling and condition of mail when delivered are used for diagnostic purposes to provide better service, explained Suncoast District Manager Bob Davis.
 "We are proud of this score, but we will continue to improve speed and consistency of local and non-local mail, shorten lobby lines and fine-tune telephone courtesy and complaint handling," said Davis.
 Nationwide, CSI results during the quarter indicate 89 percent of households rated their overall postal service as "excellent," "very good" or "good." That score is two percentage points higher than the previous quarter and this same period last year.
 Another category, External First-Class (EXFC) overnight-committed mail, showed a score of 85 percent for the Suncoast District.
 The score is down one percentage point from the last quarter," Davis said. "We find this discouraging. But we are committed to improving and strengthening service. For example, we are continuing to study the delivery and collection process, work on transportation methods, use teams of managers, postmasters, craft employees, etc. to cite possible problem areas and change mail processing and mail flow. Our plant managers are determined to make a change."
 Nationally, the Price Waterhouse report for the quarter shows First- Class mail was delivered on time 83 percent of the time, a drop of four percentage points when compared to the same period in 1992.
 -0- 4/7/93
 /CONTACT: Joseph Breckenridge of the United States Postal Service, 404-717-3557/


CO: United States Postal Service ST: Florida IN: SU: EXE

RA-BR -- AT010 -- 3986 04/07/93 19:17 EDT
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Date:Apr 7, 1993
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