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PHILADELPHIA SUBURBAN WATER COMPANY OFFERS DIRECT DEBIT, INCREASES PAYMENT LOCATIONS FOR CUSTOMERS

 BRYN MAWR, Pa., Sept. 27 /PRNewswire/ -- Philadelphia Suburban Water Company (PSW) announced today that between October and December it will implement two new payment programs to make it more convenient for customers to pay their bills.
 Beginning in October, PSW's 245,000 customers will be able to have the exact amount of their bills automatically deducted from their banking accounts via a new direct debit system called ZipCheck.
 Customers can sign up for the new free service by completing a simple form that will be included with their bills beginning in October, or by calling the company's Customer Service Department at the number printed on their bills. ZipCheck is available at all banking institutions without a sign-up or transaction fee and customers may have their payments deducted from either their savings or checking accounts.
 Customers who choose ZipCheck will benefit by eliminating the costs associated with postage and checks. Plus, for those customers who keep adequate funds in the bank to pay their bills, ZipCheck virtually eliminates the possibility of late payments and penalties.
 PSW said ZipCheck will allow the company to reduce administrative costs through the use of electronic processing and also improve its cash flow.
 Another payment program, BuyPass, designed to accommodate customers who prefer to pay their bills in person, will begin in November, and further increase the number of PSW's remote payment locations. These will include Genaurdi's supermarkets, plus certain local pharmacies, banks and check cashing agencies. Customers should call PSW's Customer Service Department at the phone number printed on their bills to find the BuyPass locations nearest them.
 PSW officials said that although the company has a collection rate of 99.7 percent, its customer service mission to be user-friendly by providing every possible convenience to customers requires that it continue to review and improve its services. ZipCheck and BuyPass are a result of that mission.
 PSW also has had the lowest customer complaint ratio of any utility in the state according to 1991 and 1992 Pennsylvania Public Utility Commission reports.
 /delval/
 -0- 9/27/93
 /CONTACT: Donna Alston, director, corporate communications, of Philadelphia Suburban, 215-645-1095/
 (PSC)


CO: Philadelphia Suburban Water Company ST: Pennsylvania IN: UTI SU:

MJ-CC -- PH012 -- 5900 09/27/93 11:33 EDT
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Publication:PR Newswire
Date:Sep 27, 1993
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