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PHILADELPHIA SUBURBAN WATER COMPANY'S AUTOMATIC METER READING SYSTEM RECEIVES HIGH GRADES

 BRYN MAWR, Pa., Jan. 26 /PRNewswire/ -- Philadelphia Suburban Water Company's new automatic meter reading system is receiving widespread customer acceptance, according to a customer survey just completed by the company.
 Survey results show the new technology reads the meter more efficiently and, since it does not require a meter reader to gain access to the property, better accommodates customers' busy lifestyles. It also has made customers more aware of water conservation and the need to fix plumbing leaks.
 The new meter reading system called Tele-Read(R) was first introduced in August of 1990 and today the company has already converted nearly 16 percent of its more than 245,000 customers. Tele-Read utilizes state-of-the-art technology to read water meters automatically over the telephone network.
 Nicholas DeBenedictis, company chairman and chief executive officer, said, "We are pleased with our customers' enthusiastic response to the survey and also their high acceptance level of our new modern method of reading meters."
 The customer survey, which was sent to 1,000 randomly selected customers using the Tele-Read system, resulted in the following findings:
 -- 97 percent responded that the system worked as explained to them.
 -- 95 percent indicated that Tele-Read met all of their expectations.
 -- 60 percent indicated that they were now more aware of how they use water and the benefits of water conservation.
 -- 10 percent said they became aware of plumbing leaks more quickly as a result of monthly billing and credited Tele-Read for their being able to identify and correct the problem in a timely and cost-saving manner.
 Philadelphia Suburban Water Company is among the leaders in this new meter reading technology. A company computer, located in its Bryn Mawr headquarters, is connected to an electronic water meter reading device located at the customer's property through switching equipment provided by Bell of Pennsylvania.
 The company introduced the system to improve its efficiency and reduce labor costs for itself and its customers. To avoid layoffs, displacement of meter readers is being handled through retraining and a reassignment of affected personnel and attrition. The company currently employs 30 meter readers.
 Philadelphia Suburban Water Company, a subsidiary of Philadelphia Suburban Corporation (NYSE: PSC), is one of the nation's largest investor-owned utilities, currently serving 71 municipalities in southeastern Pennsylvania.
 /delval/
 -0- 1/26/93
 /Editors: Survey results are available upon request./
 /CONTACT: Robert E. Deddy, vp-public relations of Philadelphia Suburban, 215-525-1400/
 (PSC)


CO: Philadelphia Suburban Water Company; Philadelphia Suburban
 Corporation ST: Pennsylvania IN: UTI SU: PDT


MK-LJ -- PH006 -- 8942 01/26/93 09:22 EST
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Date:Jan 26, 1993
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