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PGW ANNOUNCES THE AVAILABILITY OF BRAILLE INFORMATION FOR ITS VISUALLY IMPAIRED CUSTOMERS

 PHILADELPHIA, Dec. 21 /PRNewswire/ -- The Philadelphia Gas Works (PGW) is now making available important customer information prepared in Braille for those customers who are visually impaired.
 It represents another major step by the company to provide quality and reliable service to all of its customers.
 This customer literature was prepared in Braille in partnership with the Baltimore-based National Federation of the Blind. PGW is now in a position to offer the literature to those PGW customers that request it or to organizations which assist the visually impaired.
 "We are pleased to be able to provide important PGW information and phone numbers to each and every customer that we serve. Having this customer literature prepared in Braille helps to ensure that those individuals with vision impairments have the same access to PGW information as anyone else," said Alfred P. Degen, PGW's executive vice president.
 Several months ago, representatives from the National Federation of the Blind asked if PGW would be interested in participating in a federally funded project, which would result in specific company literature being adapted to a Braille format. And because of the federal grant, the service would be performed at no cost to PGW and its customers. PGW agreed to participate in the project and materials were prepared on schedule and in quantities suitable for PGW's customer base.
 Through this working arrangement with the National Federation, PGW requested that the following company literature be prepared in Braille:
 -- Customer Rights and Obligations -- details PGW's customer service regulations and procedures
 -- "You Can Always Reach PGW" -- listing of key PGW telephone numbers and services associated with those numbers
 -- How-to Guide For Gas House Heaters -- booklet for checking house heaters and promoting safety and energy conservation within the home.
 These Braille materials can now be obtained free by contacting PGW's Public Affairs Department at 215-684-6624 or by writing to: Public Affairs Department, PGW, 800 W. Montgomery Ave., Philadelphia, 19122.
 "By having these Braille materials at our disposal, the lines of communication to all of our customers have definitely been enhanced," said Degen. "We will do whatever is necessary to get the message out to our visually impaired customers that these materials are available and that we do care."
 /delval/
 -0- 12/21/92
 /CONTACT: Anthony DiTommaso of Philadelphia Gas Works, 215-684-6022/


CO: Philadelphia Gas Works ST: Pennsylvania IN: UTI SU:

MP-LJ -- PH027 -- 0118 12/21/92 12:18 PST
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Publication:PR Newswire
Date:Dec 21, 1992
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