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Openwave Selects NextNine Service Automation for Remote Monitoring and Support.

NextNine's Virtual Support Engineer[TM] Coupled with Deep Openwave Global Support Expertise Will Enhance Existing Customer Service and Support Infrastructure

NEW YORK & TEL AVIV, Israel -- NextNine, the leading global provider of innovative support automation solutions today announced that Openwave (Nasdaq:OPWV), the leading independent provider of software solutions for the communications and media industries, will integrate NextNine's Service Automation platform into its existing support infrastructure.

At the core of NextNine's award-winning Service Automation Platform is its patented Virtual Support Engineer[TM] (VSE). An innovative, small footprint Java software tool that can be downloaded on-demand or installed directly at a customer site. The Virtual Support Engineer[TM] can enable Openwave Global Support to automate data collection, diagnostics, resolution and maintenance. Its scalability and functionality allows an organization's support team to establish a VSE presence at each customer site, facilitating dramatically higher service levels and supporting more customers - without increasing staff.

Openwave will integrate NextNine's innovative technology into its Premier Support and Proactive Service offerings. Its high-touch expertise and counsel, coupled with the highest level of responsiveness and resolution for customers, distinguish Premier Support. The latest offering - also powered by NextNine - is 24x7 support. Through this virtual 24x7 presence, Openwave is empowered to remotely monitor each customer environment, and is able to review changes, monitor the system and provide rapid resolution to issues while preemptively addressing any potential problems. By virtue of its automated, proactive, preventive nature, NextNine empowers organizations to increase customer satisfaction and by extension, customer retention - a top priority for any business.

"NextNine's proven expertise is critical in helping us deliver the best-possible customer experience," said Jean Hoxie-Wasko, vice president of global support for Openwave. "With customer demand for the latest converged applications and services rising and the need to keep costs contained prevalent, our need for exceptional service and support has never been greater. NextNine's proactive support solutions provide us with a distinct advantage."

"Openwave is an industry leader whose reputation for ensuring the highest levels of customer and end-user satisfaction is recognized worldwide. We are honored to welcome them as a customer," said Adi Dulberg, CEO, NextNine. "Through their partnership with NextNine, Openwave is making a definitive statement in regard to its commitment to service excellence; we look forward to a long, prosperous and mutually beneficial relationship."

About NextNine

NextNine, founded in 1998, is the leading global provider of innovative support automation solutions. NextNine Service Automation Ecosystem Edition automates support processes for the entire service ecosystem to ensure efficient, superior services while maintaining low OPEX. The unique capabilities of NextNine's patented Virtual Support Engineer[TM] facilitate automation solutions including Self-Support, Self Healing, Assisted Support, Proactive Support, Managed Service and Partners Support. NextNine's solutions are deployed by global leaders such as GE Healthcare, Allscripts, Openwave and Airwide Solutions. For more information, visit us at

About Openwave Systems

Openwave Systems Inc. (Nasdaq:OPWV) is the leading independent provider of software solutions that ignite mobility for the communications and media industries. Openwave empowers its customers to rapidly transform their business by sparking new revenue streams and market opportunities, building loyal subscriber communities and reducing operational costs. Openwave's broad range of IP-based handset-to-network solutions enable the rapid launch of information, communication and entertainment services across networks and devices and include handset software, content delivery, adaptive messaging, location, music and video services. Openwave is a global company headquartered in Redwood City, California. For more information please visit
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Publication:Business Wire
Date:Nov 14, 2006
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