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Ontario Hydro and Boole & Babbage Receive Prestigious Best Practices Award at Technology Forum '98.

SAN JOSE, Calif.--(BUSINESS WIRE)--Nov. 17, 1998--

Company's Use of Boole & Babbage COMMAND/POST Solution Creates Award-Winning Methods of Monitoring and Managing the IT Infrastructure

Boole & Babbage(R) (Nasdaq:BOOL) today announced that Technology Managers Forum International, a professional association of IT directors and managers from high-tech organizations, has chosen Ontario Hydro, one of Boole & Babbage's premier customers, as a recipient of its prestigious Best Practices Awards for 1998.

The awards, co-sponsored by PC Week, recognize exceptional achievements in technology management that provide a competitive business advantage.

Ontario Hydro, nominated by Boole & Babbage whose COMMAND/POST product is an integral element of the company's enterprise-wide management solution, was granted the award for the standard of excellence achieved with the organization's Help Desk.

Ontario Hydro's Help Desk, known as the Information Technology Management Center (ITMC), serves a user community of 25,000 employees as well as department-level help desks, consistently earning a rating of 4.5 out of five from its customers. In the last two years, the ITMC has increased the number of technologies it manages by 117% while experiencing a cost increase of only 17%. In addition, alarms have been automated to provide high quality response while controlling head count.

"We nominated Ontario Hydro because of its innovative use of state-of-the-art enterprise management tools to monitor and control the entire IT infrastructure in an efficient, economical way," said Saverio Merlo, senior vice president of marketing for Boole & Babbage. "This highly resourceful program sets a new precedent for the use of IT in the utility industry, and has resulted in a strong competitive advantage for Ontario Hydro."

Aaron Cheng, ITS Operations Manager at Ontario Hydro, adds that the success of its solution has attracted the attention of companies from around the globe. "We've had a number of companies -- utilities, telecommunications and service providers -- travel to our site to learn first-hand how we operate our Help Desk solution.

"These companies are interested in how COMMAND/POST, working in tandem with HP OpenView, has allowed us to achieve a competitive advantage, expand the number of technologies managed and secure a rapid return on our technology investments," said Cheng.

Traditional Help Desk services are just one aspect of the ITMC. Other capabilities include hotline services as well as support and management for IT applications, servers, LANs, WANs, Internet, Intranet, email, the Tele-Protection Network, PBXs, voice services and leased facilities.

The ITMC responds to end-user requests for support, and also provides support for various business-unit help desks, technology-based help desks and application help desks, resulting in a "help desk for help desks," ultimately responsible for the entire IT enterprise.

The Boole & Babbage COMMAND/POST service level management solution assists the ITMC by acting as the single point of control for filtering and correlating the alarms received from all of the elements within the IT infrastructure -- including networks, servers, applications, management domains, etc. -- then processing the information and taking appropriate action.

"We're pleased to see companies like Ontario Hydro utilize our solutions to maximize their business advantages, and to see them rewarded by such a reputable association for their efforts," said Merlo.


The COMMAND/POST family of solutions provides end-to-end service level management for ensuring availability of networked applications. Through the business process views of the COMMAND/POST enterprise management console, IT staff can greatly reduce complexity while proactively monitoring the health of the entire IT infrastructure.

Pre-configured COMMAND/POST Power Modules enhance the enterprise console's application management capabilities with agent-driven features such as alert management, event correlation and multi-tiered automation. The COMMAND/POST solution forms the cornerstone of the Boole & Babbage Desired State Management initiative to provide a workable, turnkey solution for managing service levels in alignment with business policies.

About Boole & Babbage

Boole & Babbage is a worldwide leader in availability and service level management for distributed systems. Its Enterprise Automation product lines provide a management solution for the entire IT enterprise that encompasses systems, applications, middleware, databases and Web technologies.

The Boole & Babbage set of solutions is currently used by large manufacturing companies, domestic and international government agencies, the majority of the world's largest financial institutions, airlines, IT outsourcers and utilities to improve service levels and reduce IT management costs.

Founded in 1967, Boole & Babbage is the oldest publicly traded independent software vendor in the systems management industry and today is approximately a $225 million company with 930 employees in 43 offices in 26 countries. Corporate headquarters are located in San Jose, Calif. For more information, visit us on the Web at, or call 800/544-2152.

Note to Editors: Information on Technology Managers Forum International can be found at

Boole & Babbage, Inc. is a Tivoli (NYSE:IBM) premiere partner, a Hewlett-Packard (NYSE:HWP) premier partner, an IBM (NYSE:IBM) BESTeam Member, and a Microsoft (Nasdaq:MSFT) Solutions Developer.

Boole & Babbage and COMMAND/POST are registered trademarks of Boole & Babbage, Inc. All other product names and trademarks mentioned herein are the trademarks of their respective owners.
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Publication:Business Wire
Geographic Code:1USA
Date:Nov 17, 1998
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