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On call to bring quality service.

Telecoms company BNS Telecom is strengthening its focus on client service with the appointment of a Davina Outhwaite as its new customer service director.

Davina brings over 25 years' business experience to her new role, from a wide variety of business sectors.

She began her career as the Silentnight Group's first ever female management trainee and has held senior positions with companies including Sealy, Universal Wines & Spirits (part of Yates Brothers Wine Lodges) and French food giant Saupiquet.

Her most recent roles were with two fulfillment companies which included household names such as Harrods, Debenhams, Esso and Hewlett Packard in their client portfolios.

Davina has a broad business development role in her new position, encompassing the training and development of the customer service team as well as directly managing operations for a number of key BNS clients.

Prudhoe-based BNS Telecom is one of the UK's largest independent telecoms companies and manages millions of calls every month through its networks for over 10,000 business clients right across the country.

The company already has a team of 30 dedicated customer service operatives and plans to grow that number significantly in the coming months.

Davina said: "BNS Telecom has an energetic, vibrant, entrepreneurial culture and is dedicated to delivering top quality customer service. All of these qualities reflect my own outlook and it's very exciting to be joining such a forward-thinking and dynamic company."

BNS Telecom's managing director Garry Moat added: "From the first time we met Davina, it was clear her ways of working and view of what excellent customer service is all about closely matched our own.

"To have someone with her energy, enthusiasm and experience as part of the BNS senior team is fantastic news for both us and our clients."
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Copyright 2005 Gale, Cengage Learning. All rights reserved.

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Title Annotation:Business
Publication:Evening Chronicle (Newcastle, England)
Date:Mar 10, 2005
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