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OUTAGE TIPS AND INFORMATION FROM THE ILLUMINATING COMPANY

 CLEVELAND, July 29 /PRNewswire/ -- Cleveland Electric Illuminating Company releases the following information in response to consumer inquiries about power outages caused by yesterday's storm:
 QUESTION: How does CEI determine the order in which customers have their service restored?
 ANSWER: During or immediately following a storm, the most frequently asked question about power outages is one that's often impossible to answer: When will my power be restored? The following guide is how we determine where first to send line crews, and the order in which we return customers to service:
 1. Hazards to public safety. Crews are first dispatched where lines are known to be down and could threaten public safety. Burning poles and transformers (caused most frequently by lightning) are also considered hazardous.
 2. "Dependent" customers. "Dependent" customers include hospitals and nursing homes, where an electrical outage could endanger patients' lives. They also include individual lung and kidney patients who depend on dialysis machines, or anyone else whose medical treatment requires electricity. (For information about receiving medical certification, customers should call CEI Customer Service, listed in the local telephone directory and the back of their CEI bill.)
 3. Public Services. Many public service agencies and the media perform critical roles during severe weather and afterward. These can include fire and police stations, social service agencies and the American Red Cross, as well as radio and television stations. All may be essential or at least very useful in maintaining public safety. Other utilities, such as the telephone and water companies, also are vital to the public interest.
 4. Public gathering places. Schools, shopping malls and other buildings and facilities where large groups of people gather receive a high priority, in large part because of safety considerations.
 -0- 7/29/93
 /CONTACT: Todd Schneider of Cleveland Electric Illuminating Company, 216-479-4905, or 216-623-1060 after hours/
 (CX)


CO: Cleveland Electric Illuminating Company ST: Ohio IN: UTI SU:

AR -- CL030 -- 7471 07/29/93 17:34 EDT
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Publication:PR Newswire
Date:Jul 29, 1993
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