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ONYX Software Announces Wireless Integration With The PalmPilot Organizer.

SAN JOSE, Calif.--(BUSINESS WIRE)--Sept. 17, 1997--

- ONYX Leads Charge Toward Enhanced Mobile Access

to Customer Information -

ONYX Software Corporation (www.onyx.com), the global leader in customer management solutions for Microsoft(R) BackOffice(TM), today announced at DCI's Sales Force Automation Conference, that it is the first customer management vendor to support wireless access between an enterprise-wide customer management solution and the popular PalmPilot(TM) organizer.

The ONYX solution will allow mobile employees easy and fully-customizable wireless access to a company's ONYX Customer Center(TM) database from the PalmPilot, enabled with the Unwired Planet(TM) UP.Browser(TM) and the Novatel Wireless Minstrel(TM) Wireless IP Modem. From the field, sales and service personnel will be able to view the most up-to-date contacts, action items, sales opportunities, and support incidents.

"We're excited at how quickly ONYX has been able to make use of this new technology," said Ben Linder, vice president of marketing for Unwired Planet. "The simplicity and efficiency of HDML and UP's open standards-based UP.Link(TM) Platform allows ONYX to quickly extend their solution to yet another mass-market pocket-size client device -- the PalmPilot. Their customers will surely benefit from this enhanced wireless access to ONYX Customer Center databases."

"Novatel Wireless is glad to see a leading customer management vendor leveraging our wireless IP technology to provide critical customer information over CDPD," commented Sanjay Singhal, director of marketing for Novatel Wireless. "This is exactly the type of leading edge communication the CDPD network has been designed to enable."

This direct link between ONYX Customer Center and the PalmPilot builds on ONYX's existing commitment to mobile information access. Existing ONYX solutions enable the download of contacts to PalmPilot and Windows CE devices and wireless access to customer information from mobile phones enabled with UP.Browser. "ONYX's open architecture allows us to respond quickly as hardware improves, putting sales process automation solutions in our customer's hands and enhancing their access to the information they need, when they need it," said Brent Frei, ONYX president and CEO. "Adapting our software to fit widely accepted mobile tools like the PalmPilot as fast as the technology becomes available is another example of ONYX's focus on developing solutions sales people need today."

The ONYX wireless solution combines leading technology developed by Novatel Wireless and Unwired Planet. A PalmPilot equipped with the newly developed Novatel Wireless Minstrel modem gives users access to email and Web sites via Unwired Planet UP.Browser software. The modem uses cellular digital packet data (CDPD) technology, a wide-area data network that enables mobile access to email and Web sites coded with HDML (Handheld Device Markup Language). HDML is an industry standard, open markup language developed by Unwired Planet for wireless access to Web-based information from mass-market handheld devices such as mobile phones and PDAs.

ONYX Customer Center

Designed for world-class, customer-focused companies, ONYX Customer Center enables companies to improve marketing effectiveness, shorten sales cycles, improve customer service, and exceed customers' expectations by providing marketing, sales, service, and support teams with a single, comprehensive tool for managing, sharing, and viewing all customer information. Customer Center's use of leading technologies -- including the Internet, mobile computers, and mobile smartphones -- enables companies to more effectively acquire, retain, and expand customer relationships via complete access to critical customer information.

Demos

Demos are available at the ONYX San Jose Convention Center Booth No. 718, September 17-18.

About ONYX Software

ONYX Software Corporation is the global leader in customer management solutions for Microsoft BackOffice and the pioneer of the Total Customer Management(R) business strategy. ONYX is the only vendor of customer management solutions focused exclusively on the Microsoft BackOffice platform with a customer base of more than 135 world-class companies. The ONYX customer base includes companies such as AT&T Wireless Services, Brooklyn Union Gas, Corel Corporation, Edison Source, Fluke Corporation, Kemper National Insurance, Piper Jaffray Companies, Providence Health Plans, Reed Exhibition Companies, and Visio Corporation. ONYX is a rapidly growing company headquartered in Bellevue, Washington, with offices throughout the Americas, Europe, Asia, and Australia. For more information, please call 888/275-6699, email info@onyx.com, or visit the ONYX Web site at www.onyx.com . -0-

ONYX and Total Customer Management are registered trademarks. ONYX Software, ONYX Customer Center, ONYX Customer Center-Unplugged, and ONYX Web Wizards are trademarks of ONYX Software Corporation. Microsoft, BackOffice and Windows NT are either registered trademarks or trademarks of Microsoft Corp. in the United States and/or other countries. Unwired Planet, UP.Browser and UP.Link are trademarks of Unwired Planet, Inc. Minstrel is a trademark of Novatel Wireless, Inc. All product and company names should be considered trademarks of their respective companies.

CONTACT: ONYX Software

Heather Knox, 425/451-8060, hknox@onyx.com
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Date:Sep 17, 1997
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