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OHIO CERTIFIES FORD ARBITRATION PROGRAM

 OHIO CERTIFIES FORD ARBITRATION PROGRAM
 DEARBORN, Mich., May 14 /PRNewswire/ -- The state of Ohio has


certified the Ford Consumer Appeals Board (FCAB) as a qualified arbitration program, thus allowing Ford, Lincoln or Mercury owners to settle warranty disputes with the company without the hassle and expense of taking legal action.
 The Ford Consumer Appeals Board is a voluntary, cost-free and independent arbitration program available to owners or lessees of eligible Ford Motor Company (NYSE: F) vehicles to settle warranty disputes.
 Service or product performance complaints on Ford, Mercury and Lincoln cars and Ford light trucks that are within the terms of the new vehicle warranty will be reviewed.
 "Ford's national arbitration program, called FCAB, has been tailored to Ohio's standards for the settlement of vehicle warranty disputes," said Al White, owner relations manager at Ford. "It is a win-win situation, eliminating the time and expense of court proceedings for Ohio consumers and Ford."
 The Ohio Lemon Law requires new vehicle owners to use a manufacturer's arbitration program if it is certified by the state, before suing the manufacturer over new car warranty disputes. The State of Ohio Attorney General's office has determined, after extensive investigation and evaluation, that the Ford Consumer Appeals Board meets or exceeds Ohio requirements for operation of a consumer/manufacturer dispute resolution program.
 The Ohio Ford Consumer Appeals Board will consist of three consumer voting members, including one member with technical qualifications. A fourth non-voting dealer member will serve only in an advisory capacity for the voting Board members.
 An independent administrator will provide consulting services and support staff to the Board, which will be insulated from any Ford Motor Company involvement. If the consumer is dissatisfied with the decision, or if Ford fails to promptly fulfill the terms of the Board's decision, the consumer may take legal action, as provided in Ohio law. Ford, however, agrees to be bound by the FCAB decisions.
 For more information, Ohio residents may write to:
 Ford Consumer Appeals Board
 P.O. Box 5120
 Southfield, MI 48086-5120
 -0- 5/14/92
 /CONTACT: Mike Moran of Ford, 313-337-8724/
 (F) CO: Ford Motor Company ST: Ohio IN: AUT SU:


JG -- DE015 -- 0094 05/14/92 10:07 EDT
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Copyright 1992 Gale, Cengage Learning. All rights reserved.

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Publication:PR Newswire
Date:May 14, 1992
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