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Northern Leasing Selects Davox for Customer Interaction Management; Ensemble Customer Contact Suite to Improve Customer Service, Optimize Agent Productivity.

Business/Technology Editors

WESTFORD, Mass.--(BUSINESS WIRE)--June 18, 2001

Davox Corporation (NASDAQ: DAVX), a proven provider of customer interaction management (CIM) solutions, today announced that Northern Leasing Systems, Inc. (NLSI) has selected Davox's Ensemble(TM) to augment contact center technology in several of NLSI's departments. NLSI, a New York City-based equipment finance company specializing in the origination and servicing of micro-ticket leases, licensed Davox's contact management products and purchased services to optimize the quality and productivity of NLSI's customer service, collections and sales agents as the company continues to expand its business.

The Davox technology will provide NLSI with outbound and inbound call blending and real-time and historical agent reporting capabilities, and will interface with NLSI's existing Visual Basic application. Davox's Enterprise Solutions Services team will provide NLSI with professional services, and will deliver its educational services program to provide training for the call-blending solution.

"As NLSI continues to grow, we want to upgrade our contact center technology to offer our lessees the highest quality customer service," said Steven Bernardone, vice president and CIO at NLSI. "Davox's technology and services were a natural choice because of their reputation for excellence and reliability."

"We believe that Ensemble provides the perfect solution for NLSI's business goals," said Anthony A. Colangelo, Davox's executive vice president of worldwide sales and international operations. "Davox's 20 years of expertise in the customer contact industry and our ability to rapidly deploy Ensemble make it a prime solution for NLSI's need to optimize customer interactions and to grow the business."

About Davox

Davox Corporation (NASDAQ: DAVX) is a proven provider of customer interaction management solutions that help companies more effectively manage customer interactions via telephone, email and the Internet. Davox solutions are used by more than 1,000 companies worldwide - including banks, telecommunications firms, utilities and retailers - to provide premium customer service, and to successfully establish and build valuable customer relationships. For further information, visit the Davox Web site at

About NLSI

NLSI is a New York City-based equipment finance company specializing in the origination and servicing of micro-ticket leases. NLSI currently has over one hundred and fifty employees and has originated and services over 200,000 equipment leases. NLSI's equipment leases are primarily for Point-of Sale (POS) terminals used by retail and service merchants. The POS terminal provides electronic communication between the merchant and the merchant's credit card processing bank, for customers purchasing goods and services with VISA, Mastercard, AMEX, Discover and other credit and/or debit cards. NLSI provides leases for many different manufacturers of POS terminals including but not limited to Verifone, Hypercom, Datacard and Fortronics. For more information on NLSI, contact Steve Bernadore at (212) 216-8206.

Note: Davox is a registered trademark and Ensemble is a trademark of Davox Corporation. All other trademarks are the property of their respective holders.

In addition to historical information contained herein, this press release contains forward-looking statements concerning future expected financial, operating results, and product and marketing strategies. Davox's future actual results could differ materially from the forward-looking statements discussed or implied herein because of risks or uncertainties including, but not limited to, the difficulty in the development, marketing or selling of the Ensemble solution, the potential for a delay or change to the Ensemble platform, risks associated with competition and competitive pricing pressures, technological change, new product introduction and market acceptance, stock price volatility, the ability of the Company to attract and retain key personnel, general economic conditions in the United States and worldwide markets served by the Company, and those other factors discussed from time to time in the Company's public reports filed with the Securities and Exchange Commission, such as those discussed under "Certain Factors That May Affect Future Results" in the Company's quarterly reports on Form 10-Q and annual report on Form 10-K.
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Publication:Business Wire
Geographic Code:1USA
Date:Jun 18, 2001
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