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New York Heating Oil Co. Adopts AT&T Wireless Packet Data Service For New Solutions, Increased Productivity.

KIRKLAND, Wash.--(BUSINESS WIRE)--Nov. 25, 1996--

Efficiency Expected to Improve With Additional Deliveries and

Service Calls Each Day

The Wireless Data Division of AT&T Wireless Services has announced a new customer, Robison Oil, a Westchester County, N.Y. heating oil supplier.

Robison Oil's fleet of almost 100 delivery and service vehicles will use AT&T's Wireless Packet Data Service, also known as wireless IP or CDPD, for a variety of dispatch, delivery and service functions.

Robison Oil has adopted a wireless data solution using AT&T's wireless network to create greater efficiency and productivity and to hold down costs and improve quality of service to its heating oil customers, thereby achieving an economic advantage over competitors.

Each of the company's 46 oil delivery trucks are equipped with a dockable, rugged handheld computer that sends important information back to the company's central database in real time. It provides instantaneous dispatch instructions, automatically meters the oil that is delivered, keeps a running inventory, and communicates account-specific instructions to the driver.

With the help of an onboard printer, billing is calculated instantly, and a receipt and invoice are printed and delivered with an envelope before the driver leaves the customer's residence.

"We have been very pleased with our initial trials," said Saul Singer, CEO of Robison Oil. "The benefits to the customer will be tremendous. We'll reach more customers each day, and they will know instantly what their heating oil bill is and how much fuel they used since their last `fill-up.' We reduce paperwork and save on postage and all the labor that is associated with billing functions."

Software developer ICC International, working in tandem with AT&T Wireless Services, developed a custom solution that relies on Norand's PenKey 6100 handheld computer, an Epson printer and a custom application interfaced to Liquid Control Meter Corp.'s LectroCount3. Using AT&T's Wireless Packet Data Service, information travels over AT&T's wireless IP network, or CDPD, throughout the greater New York and New Jersey area.

Using technology such as this keeps Robison Oil at the forefront of an industry whose service providers have to work harder than some other energy providers to stay competitive, but Robison Oil is no stranger to technology.

Three years ago, Robison was the first heating oil company to work with another wireless data provider to implement a solution, also developed by ICC International, for Robison's 48 service vehicles. Now that AT&T's network is available in Robison's territory, the company will move its service truck dispatch system over to the AT&T network as well, citing its coverage and speed as "unsurpassed."

In the three years since Robison first deployed a wireless data solution, it has increased the number of service calls each truck makes and reduced office staff by two people.

"We've always been happy with our use of wireless technology, but now that we can migrate both systems to the AT&T network, we're especially pleased," added Singer. "AT&T has always provided us a high level of satisfaction with all of its products and services. We like the fact that we can handle all our communication needs with one vendor; there are definite economic and service advantages to one- stop shopping."

Robison Oil provides service to more than 24,000 homes throughout Westchester and Putnam counties in New York, just outside of New York City.

AT&T Wireless Services, formerly McCaw Cellular Communications, is the leading provider of wireless communications services in the United States, servicing more than 6 million cellular and 980,000 messaging customers, and is a world leader in air-to-ground communication services.

The Wireless Data Division of AT&T Wireless Services is a recognized leader in the development of wireless data communications, offering solutions designed to meet the entire spectrum of business data communications requirements, from short transactions, such as messaging, data entry and dispatch, to longer sessions typical of file transfers and interactive computing.

For additional information, contact the Wireless Data Division at 800/552-3373. The Wireless Data Division's World Wide Web address is http://www.airdata.com/.

CONTACT: AT&T Wireless Services

Jennifer Gehrt, 206/803-7976

jennifer.gehrt@airdata.com

or

Waggener Edstrom (for AT&T)

Eleni Tsigas or Wendy Fujioka Schaures, 503/245-0905

elenit@wagged.com or wendyf@wagged.com

or

Robison Oil

Saul Singer, 914/345-5700
COPYRIGHT 1996 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 1996, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Date:Nov 25, 1996
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