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NativeMinds wins new patent. (Happenings).

NativeMinds Inc., a provider of online customer service software for creating virtual representatives, has been awarded a patent for technology that allows virtual reps to interpret and respond accurately to context-sensitive questions. With context sensitivity, NativeMinds' virtual representatives were designed to outperform conventional natural language customer service technologies by recognizing shifts in conversational flow and interacting with online customers more effectively. The patented technology, a key element of NativeMinds' flagship product NeuroServer, allows virtual representatives -- called vReps -- to carry out more human-like conversations, a critical factor in making people feel comfortable talking to computers in Web customer service situations. Businesses can create virtual service agents that are able to "follow" the context of a conversation, helping them avoid giving inaccurate answers that confuse or frustrate online customers. The invention allows developers of virtual service reps to link particular questions and answers with specific subjects that are used during customer conversations. These links are an integral part of helping vReps understand context in a conversation. The NeuroServer searches through the list of subjects to determine the context and meaning of ambiguous questions, allowing the vRep to respond appropriately.
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Publication:Customer Interaction Solutions
Geographic Code:1USA
Date:Feb 1, 2002
Words:187
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