NatWest begins trial run for AI-powered digital human in banking operations.
Global Banking News-February 26, 2018--NatWest begins trial run for AI-powered digital human in banking operations
(C)2018 ENPublishing - http://www.enpublishing.co.uk
Global Banking News - 26 February 2018
UK-based retail and commercial bank, NatWest, has commenced advanced testing of an artificial intelligence (AI) driven digital human in banking operations, BBR has reported.
Last year NatWest launched a text-based chat bot - Cora - which answers 200 basic banking queries. A new Cora prototype has been designed through using advancements in neuroscience, psychology, computing power and artificial intelligence.
Cora digital human is being developed to have a two-way verbal conversation on a computer screen, tablet or mobile phone. Depending on audio and visual sensors, the digital human can be used as an additional way for customers to clear basic banking queries, including how to login to online banking, apply for a mortgage loan, etc.
New Zealand-based Soul Machines provides the technology required for the Cora digital human, the report added.
[Editorial queries for this story should be sent to firstname.lastname@example.org]
((Distributed via M2 Communications - http://www.m2.com))
|Printer friendly Cite/link Email Feedback|
|Publication:||Global Banking News (GBN)|
|Date:||Feb 26, 2018|
|Previous Article:||Northern Trust to attend the RBC Capital Markets Financial Institution conference.|
|Next Article:||Banco Santander to deploy Appian's platform in the cloud for enterprise process improvement.|