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NatWest begins trial run for AI-powered digital human in banking operations.

Global Banking News-February 26, 2018--NatWest begins trial run for AI-powered digital human in banking operations

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Global Banking News - 26 February 2018

UK-based retail and commercial bank, NatWest, has commenced advanced testing of an artificial intelligence (AI) driven digital human in banking operations, BBR has reported.

Last year NatWest launched a text-based chat bot - Cora - which answers 200 basic banking queries. A new Cora prototype has been designed through using advancements in neuroscience, psychology, computing power and artificial intelligence.

Cora digital human is being developed to have a two-way verbal conversation on a computer screen, tablet or mobile phone. Depending on audio and visual sensors, the digital human can be used as an additional way for customers to clear basic banking queries, including how to login to online banking, apply for a mortgage loan, etc.

New Zealand-based Soul Machines provides the technology required for the Cora digital human, the report added.

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Publication:Global Banking News (GBN)
Date:Feb 26, 2018
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