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Nantwich couple say they are 'being messed about over respite care'; Cllr Janet Clowes, cabinet member for adult social care and integration, said: "Unfortunately, a very low number of people chose to use Bentley Manor care home for carer respite. It has attracted less than 50% occupancy over the past 16 months and, in some months, these beds were not booked at all.

Byline: Belinda Ryan

An elderly Nantwich couple have told of the stress and anxiety they have suffered because Cheshire East pulled the plug twice on the respite care services they were using.

Trevor and Patricia Hayward, both 75, are the second couple to contact the Chronicle to complain about the way they have been treated by the council since it axed respite care at Lincoln House in Crewe three years ago.

Mr Hayward said: "I read the story in the Chronicle about how the council had treated Mr and Mrs Yoxall and we're suffering the same."

The Yoxalls had used Lincoln House for respite care after David Yoxall suffered a severe stroke, until the council stopped the service. After much searching the Yoxalls found Bentley Manor in Crewe, which they also described as excellent, and have been using for two years. But Cheshire East has now withdrawn that option too.

Mr Hayward said: "They've done exactly the same to us. My wife used to go to Lincoln House and then Bentley Manor and she was very happy at both. Now we're being shoved around again."

Mrs Hayward suffers from respiratory and mobility problems as well as other illnesses. She felt safe and happy at Bentley Manor.

Mr Hayward said: "Nobody [at the council] told us we couldn't use it until I rang up to try and make a booking."

He accused the council of 'moving people around without any thought for their welfare' when they get old.

"My wife's been going there since Lincoln House closed. She's settled in there and knows everybody there," he said, adding he didn't think the council understood how upsetting it was for people who needed care to be moved from one place to another and have to start again in a new setting with strangers.

"It wouldn't have broken the bank for Cheshire East to keep one room at Bentley Manor," he said.

Cllr Janet Clowes, cabinet member for adult social care and integration, said: "Unfortunately, a very low number of people chose to use Bentley Manor care home for carer respite. It has attracted less than 50% occupancy over the past 16 months and, in some months, these beds were not booked at all.

"This situation was not delivering value for money for council taxpayers and was, therefore, unsustainable.

"However, following the recent review, the council is currently recommissioning carer respite support services in order to not only deliver best value and greater flexibility but also facilitate the provision of the right support in the right place at the right time."

She continued: "Consultation is ongoing with a view to a decision in the autumn on new carer respite services provision.

"Successfully commissioned providers will accept bookings from October 15, 2018, for care starting from December 1, 2018.

"Outgoing providers will offer services until the end of November -- ensuring there is no break in residential carer respite services.

"There are alternative respite care options available and we are in contact with all affected service users and carers to make them aware of all these options and supporting respite provision that meets their individual needs."

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Publication:Crewe Chronicle (Chester, England)
Date:May 17, 2018
Words:521
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