Nama Group Launches New Customer Service Program.
Muscat, Feb 28 (ONA) --- Nama Group organized a press briefing today to present and discuss the new customer services program for its distribution companies, namely Muscat Electricity Distribution Company (MEDC), Mazoon Electricity Company (MZEC), Majan Electricity Company (MJEC), Rural Areas Electricity Company (RAECO) and Dhofar Power Company (DPC).
The event was led by Eng. Abdullah bin Said al -Badri, Senior Responsible Owner for the customer service program at Nama Group and Chief Executive Officer of MEDC, Sheikh Mansoor bin Talib al-Hin'ei, Vice President of Distribution and Ghada bint Mohammed al-Yousef, Executive Manager for Group Communication and Sustainability at Nama Group.
The briefing was held to highlight the benefits of the customer service program, which covers meter reading services to billing, in addition to a detailed presentation of the new bill layout.
The customer service program has been developed to provide a complete suite of services through the execution of a number of projects. The projects have been selected as a result of a review of the customer journey starting from new connections, meter reading, billing and collection, in addition to handling inquiries and complaints. The program will also enhance customer communication channels, which are assessed against an annual customer satisfaction survey.
In his presentation, Eng. al-Badri saidAt Nama Group, we have developed a complete suite of services to adopt the latest international technologies. The Programs objectives are to improve customer experience in the electricity distribution services, reduce the cost per customer and to grow customer satisfaction across all our delivery channels. The improvement of our services has been reflected on the annual customer satisfaction results owing to the benefits realized from the customer service program.
In his presentation of the new bill layout, Sheikh al-Hina'ei said The new bill layout provides additional information to enable customers to gain a better understanding of their consumption.The distribution companies will continue developing meter reading services through their contractors; as the accuracy of the bill is highly dependent on the correct meter readings.
Customers can know their current and previous months consumption, in addition to a view of the period covered between each reading,he added.
Ghada al-Yousef presented a view of the campaign, which includes audio, visual and print advertisements targeting residential customers.
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