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NLC's database is a rich source of what's working in cities.

Riverside began implementing the Computer Automated Design Mapping and Engineering system (CADME) in 1991 to create a wide variety of applications for broadest use. CADME enables employees across multiple departments to effectively and easily use the system's powerful Geographic Information System (GIS) technology. Some of the applications include a variety of land mapping applications developed for the landbase database, including simple plotting software that lets users create custom maps and an interface that supplies base line work for project drawings. Utility and Public Works Engineering Departments apply landbase data in layout and project design. The Planning Department uses CADME for case studies, to manage development and to support project presentations. CADME's open environment allows team members from different departments to work together on similar problem rather than on isolated departmental solutions. The open environment also supports a variety of hardware and software options to access and use the data. The city is realizing the annual cost savings, estimated at $2.3 million, predicted in the 1989 feasibility study.

SOURCE:INFORMATION IS POWER FOR CITY OPERATIONS. By Bruce Morse, Pat Hohl. Government Technology, v7 n5 (May 1994) p22,24. Sacramento, CA: GT Publications.

Merrillville, Ind.

POP:27,257 PROGRAM STARTED:1993 CONTACT:Daniel Demmon, Police Chief (219) 769-3531 ADDRESS:City of Merrillville Police Department 13 West 73rd Avenue Merrillville, IN 46410

DESCRIPTION:REVERSE 911 is Merrillville's latest effort at stemming the rise of violent crime in the community. The phone-based computer system, developed by Unique Solutions and distributed in Indiana by Telecas, allows the police department to send recorded messages throughout a community or to a targeted area. The department can broadcast information to communities recently hit by a crime, provide updates to neighborhood crime watch volunteers, or check up on those working in all-night stores. Reverse 911 also is used in the Indiana cities of Anderson and Beech Grove; in the latter, installation fees cost the city about $30,000, with annual maintenance fees estimated at $5,000.

SOURCE:NEW PHONE TECHNOLOGY PROVIDES ANTI-CRIME TOOL. Actionlines, (Jun. 1994) p2,8. Indianapolis, IN: Indiana Association of Cities & Towns.

Wilton Manors, Fla.

POP:11,804 CONTACT:Michael Klepper, Director (305) 390-2142 ADDRESS:City of Wilton Manors Management Information Systems (MIS) 524 Northeast 21st Court Wilton Manors, FL 33305

DESCRIPTION:Emergency Management Services (EMS) personnel on board fire trucks now have access to the city's geographic information system (GIS) database. Equipped with portable computers and GIS visualization software, EMS personnel can access the city's database to perform queries and analyses that will aid in resolving crises. The system costs the city little, as it uses low-cost PC hardware and requires neither a communications channel nor a host computer system.

SOURCE:CITY INNOVATIONS SHOWCASE. By Ann Jenkins. 1993 p17. Tallahassee, FL: Florida League of Cities.

Deerfield. Ill.

POP:17,327 CONTACT:City Hall (708) 945-5000 ADDRESS:City of Deerfield 850 Waukegan Road Deerfield, IL 60015

DESCRIPTION:The Mobile Data Terminal (MDT), used by the police in Deerfield and many other cities, is a computer mounted in a control car. It allows communication with the dispatch center without having to use voice traffic. News media and criminals with police scanners cannot monitor an MDT. Recently in Deerfield an intruder with a gun who confronted a homeowner in her kitchen was apprehended when the monitor in his accomplice's getaway car failed to intercept an MDT call.

SOURCE:MOBILE DATA TERMINALS CAN HELP CATCH CRIMINALS, SAVE LIVES. Nation's Cities Weekly, v17 n26 (Jun. 1994) p3. Washington, DC: National League of Cities.

Seattle, Wash.

POP:516,259 PROGRAM STARTED:1993 CONTACT:City Hall (206) 368-1234 ADDRESS:City of Seattle Municipal Building Seattle, WA 98104

DESCRIPTION:Seattle has invested in a computer-aidded dispatch (CAD) system that is integrated with the city's fleet management operation. The new communications system is designed to reduce response times, improve services, and optimize fire department resources. The system works in conjunction with a digital mapping technology systern. Together, these two systems use two 59-inch monitors that display accurate maps of all geographic areas covered by the departrnent. Each map shows, in real time, the location, movement, and status of all department vehicles. The system includes an automatic vehicle location (AVL) system which uses a lap-top computer and an in-vehicle system to provide the driver with status messages and a real-time, on-board digital map display which guides the driver directly to the incident scene. The city also integrated the CAD and AVL systems with a records management system (RMS) that is designed with a comprehensive hazardous materials-handling information system to comply with the Superfund Amendments and Re-authorization Act (SARA) Title III and Uniform Fire Code Article 80.

SOURCE:SEATTLE USES CAD TO IMPROVE SERVICES. American City & County, v109 n10 (Sep. 1994) p70. Atlanta, GA: Communications Channels.

Garland, Tex.

POP:180,650 CONTACT:City Hall (214) 205-2000 ADDRESS:City of Garland City Administrator's Office P.O. Box 469002 Garland, TX 75046-9002

DESCRIPTION:Improved communications between the Garland Municipal Court and defendants as a result of Interactive Voice Response (IVR) technology. IVR technology allows a user to dial into an information line and an automated voice offers choices to guide the caller to the information being sought. The court was handling between 200 and 300 calls during each workday. It estimated that about a quarter of those calls were requests for information on cases active in the court's inventory and concluded that many defendants were unable to access the court's two lines. Thus, the decision was made to implement the IVR system which now provides 24 hour access to the system. The system is designed to reply to basic requests on defensive driving school, extensions, court dates, and the amount of the fine for frequently written violations. Callers must have a touch tone phone to use the system. The city reports that the court experienced a 12 percent increase in process activity and an increase in mail.

SOURCE:GARLAND MUNICIPAL COURT AND INTERACTIVE VOICE RESPONSE. By Ralph Ferguson. Texas Town & City, v81 n9 (Sep. 1994) p22-23. Austin, TX: Texas Municipal League.

Wilson, N.C.

POP:36,930 PROGRAM STARTED: 1994 CONTACT:City Hall (919) 291-8111 ADDRESS:City of Wilson P.O. Box 10 Wilson, NC 27894-0010

DESCRIPTION:Wilson's Geographic Information System (GIS), formally known as the Wilson Automated Government Enhancement System (WAGES), consists of about 100 GIS layers created almost entirely in-house, several menudriven applications, a public access system and a variety of GIS hardware and software devices. WAGES has allowed the police, fire, public works and utility departments to run more efficiently. Local businesses and newspapers take advantage of the mapping capability. The GIS components are linked by thick ethernet, with two central IBM RS-6000 model 520 workstations, one in the city's municipal building and one in the operations center. Databases on the city's existing AS/400 system are linked to the GIS databases. The system cost the city a total of $500,000 for both software and hardware. This project received the 1994 Award of Merit from American City and County magazine in the information technology category.

SOURCE:SMALL CITY, BIG ACCOMPLISHMENT IN GIS. American City & County, v109 n13 (Dec. 1994) p54. Atlanta, GA: Argus Busssiness.
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Title Annotation:National League of Cities Municipal Reference Service Programs for Cities Database
Publication:Nation's Cities Weekly
Date:Jan 30, 1995
Words:1191
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