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NIELSEN BRINGS TRAINING CLOSER TO THE CLIENT

 NORTHBROOK, Ill., Oct. 29 /PRNewswire/ -- Nielsen's Client Service managers and senior product managers will now be responsible for delivering all non-technical training to clients. This move comes on the heels of other restructuring efforts to bring Nielsen closer to the customer. In the past, this function was the responsibility of Nielsen University (now Organizational & Associate Development-OAD), promoting a classroom, instructor-led training environment. "Client Service managers best understand the day-to-day needs of the client, understand the client's business issues and have expertise on the systems their clients use to run their business. It's a natural move," stated Tom Waldron, senior vice president, Human Resources. "This ensures that the best quality training is available to the client." OAD's role will be to ensure that the individuals presenting this training have all the skills and tools to deliver impactful, customer-focused training experiences.
 -0- 10/29/93
 /CONTACT: Cheryl Procter of Nielsen Marketing Research, 708-498-7642/


CO: Nielsen ST: Illinois IN: SU:

TW -- NY060 -- 8543 10/29/93 12:57 EDT
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Publication:PR Newswire
Date:Oct 29, 1993
Words:166
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