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NICE unveils NICE Back Office Suite.

Worldwide Computer Products News-22 June 2010-NICE unveils NICE Back Office Suite(C)1995-2010 M2 COMMUNICATIONS

Enterprise solutions provider NICE Systems Ltd (Nasdaq:NICE) announced on Tuesday the NICE Back Office Suite, targeted at improving workforce efficiency, compliance and quality of service in back office operations.

According to the company, the new product suite is a set of integrated solutions that combines NICE IEX Workforce Management solution with real-time capabilities, including real-time guidance, process automation and compliance, along with solutions for quality management and performance management.

NICE Back Office Suite is based on the combination of solutions from NICE and eglue, a provider of real-time decisioning and guidance solutions, which is supported by the existing OEM agreement between the two companies. NICE recently announced the signing of a definitive agreement to acquire eglue, with the acquisition transaction anticipated to close during Q3 2010.

The new suite is expected to help organisations address operational challenges faced by back office operations by enabling real-time adherence as well as planning and optimisation.

NICE Back Office Suite includes the following business solutions: Workforce Management, based on NICE IEX Workforce Management solution; Real-time Process Automation and Guidance; Performance Management; and Quality Management.

No pricing details were disclosed.

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Title Annotation:NICE Systems Ltd.
Publication:Worldwide Computer Products News
Article Type:Brief article
Geographic Code:7ISRA
Date:Jun 22, 2010
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