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NHS watchdog plan unveiled.

Byline: JUDITH DUFFY

PLANS for a watchdog body to deal with complaints against the NHS in Scotland were revealed yesterday

A National Complaints Authority is aimed at making the process more independent.

Health Minister Malcolm Chisholm said: "Making a complaint can be stressful - for the person making the complaint and for the staff complained against.

"A modern healthcare system must listen to the views of those who feel let down."

Complaints received by NHS trusts in Scotland increased to 7656 in 2001, from 7389 the previous year.

A third of moans involved staff attitudes and patient privacy.
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Publication:Daily Record (Glasgow, Scotland)
Date:Feb 18, 2003
Words:97
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