NCR UNVEILS NEW APPROACH TO SELF-SERVICE BANKING
NEW ATMS THREE TIMES MORE RELIABLE THAN EXISTING NCR SYSTEMS
NEW YORK, Nov. 12 /PRNewswire/ -- NCR Corporation (NYSE: NCR), the world's leading provider of automated teller machines (ATMs), today released new ATMs that are three times more reliable than existing NCR systems. The NCR Fourth Generation Self-Service Systems offer retail banks and their customers an unprecedented availability level of up to 99.9 percent.
"NCR ATMs have been consistently rated as the most reliable systems in the industry. Our goal with the Fourth Generation systems was to attain significantly higher levels of reliability," said NCR Chairman and CEO Gilbert P. Williamson.
By pushing availability to 99.9 percent, NCR estimates it can satisfy more than 1,000 additional customer transactions per machine, per year, based on an average daily rate of 350 transactions for a "through-the-wall" ATM.
Enhanced availability is supported by systems management packages that offer better control of self-service networks. An integrated diagnostic system called "State of Health" provides built-in alerts that warn banks of shortages of paper or cash and impending hardware problems. The result is that banks can address conditions before they occur, and ATM users have virtually constant access to cash and account information.
NCR characterized the Fourth Generation systems as unique in their ability to protect banks' current systems investments as banks integrate the new NCR products. Terminal and host software from existing ATM networks, comprised of NCR as well as other vendors' products, can be migrated to Fourth Generation ATMs. As a result, banks can extend existing ATM applications to the new NCR systems, enabling the new ATMs to co-exist with those currently installed.
Investment protection is made possible by the Fourth Generation Self-Service platform, with NCR's Open, Cooperative Computing Architecture as the blueprint. The Fourth Generation family is based on open systems and industry standards, including Intel(TM) 386sx(TM) microprocessors running at 16 MHz, and an OS/2 operating system.
NCR's open systems design also enables banks to provide individualized, full-service banking through ATMs. This is facilitated through the ability to create a common, integrated banking delivery network.
NCR President R. Elton White said, "Self-service can help financial institutions deal with the challenges they face: increasing competition, rising operating costs, and new ways to promote their products. To accomplish this, self-service systems must have superior capabilities. By listening to our customers, we identified those capabilities and made them a part of the Fourth Generation."
The new NCR systems give banks a foundation for faster system implementation in dynamic banking environments. For example, open systems make it easier for banks to integrate networks as a result of consolidations, and allow for the rapid updating of networks to accommodate extended capabilities, regulatory changes, and so on.
In addition, NCR said the new systems offer banks a lower cost of operation than prior generations. This is due in part to a complete redesign of each module, simplified design, the ability to replenish paper and currency while an ATM is in operation, and easier access for servicing and replenishment. Product Line
To improve usability for a broad range of users, the new ATMs are equipped with a true-color touch-screen interface and VGA graphics. Like prior generations of NCR ATMs, the new systems are designed to enable compliance with ADA (Americans with Disabilities Act) regulations for disability access. However, the Fourth Generation ATMs have been made even more convenient for use by the disabled with the addition of features such as oversized graphics, audio lead-through, and automatic deposit-envelope dispensing for the visually impaired.
The newly released ATMs, all currently available for delivery, include:
-- The NCR 5674 Automated Teller Machine, a cash-dispensing system for lobbies and vestibules. The 5674 enables customers to conduct account transactions including withdrawals, transfers, bill payments and check-book ordering. In addition, the 5674 provides ATM users with information on account balances, loan payments, credit card limits, and interest rates.
-- The NCR 5675 Multifunction System, a self-service system for bank lobbies and vestibules. In addition to the transactions performed by the NCR 5674 ATM, the 5675 supports the following services: deposits; dispensing of envelopes and other media such as stamps and bus passes; statement printing; and passbook updating.
-- The NCR 5684 Automated Teller Machine, a through-the-wall cash-dispensing device that performs account transactions such as withdrawals, transfers, bill payments, and check-book ordering. In addition, the 5684 provides ATM users with information on account balances, loan payments, credit card limits, and interest rates.
-- The NCR 5685 Multifunction System, a through-the-wall system for drive-in or walk-up customers. In addition to the transactions performed by the NCR 5684 ATM, the 5685 supports these services: deposits; dispensing of envelopes and other media such as stamps and bus passes; and statement printing.
NCR Fourth Generation Self-Service Systems also include non-cash handling systems previously released:
-- The NCR 5663 Account Services System, available in freestanding and vestibule models. The 5663 offers a range of personal account inquiries and transactions, including account balances, interest rates, passbook updating, and account transfers.
-- The NCR 5682 Interactive System, available in freestanding and vestibule models. The 5682 provides customer information and is capable of generating and transacting sales and information services.
In addition, NCR plans a drive-up ATM which will be available in July, 1992:
-- The NCR 5688 Drive-Up ATM, which will support all of the transactions available on the 5685 Multifunction System, but in a system designed for single-hand operation in a drive-up environment. Management and Maintenance
NCR said that several new features make the Fourth Generation family easy to manage and maintain. For example, a series of sensors enhance uptime by providing early warning when replenishment is required for transaction paper and other media. Also, paper and currency can be replenished while the system is in service, particularly important at a busy ATM at peak times.
Internal "state of health" monitoring provides information on the status of every module and predicts system failures, enabling potential problems to be diagnosed, and resolution achieved, before problems actually occur. Development Approach
NCR described its Fourth Generation Self-Service Systems as an entirely new family of products developed according to input the company gathered from financial institutions around the world.
"It is this philosophy and this vision which has lead to a new generation of self-service systems from NCR. A new generation of systems based not upon preconceived ideas about the ATM as we know it today, but upon dialogue with business managers in financial retailing and the end user," said James G. Adamson, vice president, Self-Service Systems Division. Software Distribution
Fourth Generation software-distribution capabilities allow bankers to track software installations, monitor what is installed on each terminal, and upload software from a self-service system to a conventional host.
Banks can also download software from a conventional host to a network of self-service systems simultaneously. NCR said examples of downloading might include seasonal marketing messages, a new bank product, or a release of a new self-service feature. Customers
A number of NCR customers are currently evaluating the NCR Fourth Generation Self-Service Systems.
"Major banks in North America and Europe are currently evaluating the new self-service systems at branch sites," said White. Integrated Systems Vendors
At NCR's New York press conference, four independent software vendors (ISVs) announced new application packages with the capability to support the new features and benefits of the Fourth Generation line.
U.S. list price ranges for the Fourth Generation Self-Service Systems are as follows: NCR 5674 ATM, $18,000 - $28,000; NCR 5675 Multifunction System, $20,000 - $30,000; NCR 5684 ATM, $24,000 - $35,000; NCR 5685 Multifunction System, $26,000 - $38,000; NCR 5663 Account Services System, $12,000 - $20,000; and NCR 5682 Interactive System, $15,000 - $25,000.
NCR, with 36 percent of the worldwide market share of installed self-service systems, is the worldwide market share leader. During the last 20 years, NCR has shipped more than 100,000 ATMs to more than 90 countries.
NCR(TM), the networked computing resource of AT&T, develops, manufactures, markets, supports and services enterprise-wide information systems for worldwide markets.
Intel and 386sx are registered trademarks of Intel Corporation.
NCR is a registered trademark of NCR Corporation.
/CONTAC:: Lynn Frye, 513-445-2033; or Dawn Mellon, 513-445-5278; both of NCR Corporation/
(NCR) CO: NCR Corporation ST: Ohio IN: CPR SU: PDT KK -- CL003 -- 3334 11/12/91 09:38 EST