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NATIONAL SURVEYS SHOW NEW YORK POST OFFICE IMPROVING

 NATIONAL SURVEYS SHOW NEW YORK POST OFFICE IMPROVING
 NEW YORK, Nov. 5 /PRNewswire/ -- In announcing the latest service


performance scores, Sylvester Black, district manager/postmaster for the New York District, said he and his management team are committed to providing the highest level of service ever this holiday season.
 Black said that nationally, Opinion Research Corp. reports that 87 percent of the households nationwide rated their overall service as excellent, very good or good -- up two points over last year's figures.
 Black added that the local customer satisfaction score for New York is 74, up seven percentage points from 67 for the same period last year.
 Another independent measurement system, conducted by Price Waterhouse, shows the Postal Service delivered overnight-committed First-Class Mail nationally 82 percent -- on time -- compared to 83 percent in 1991.
 The percentage of First-Class Mail in New York delivered overnight on time, as promised, is 77.1, up 2.5 percentage points from 74.6 for the same period last year.
 "We are very encouraged by the results," commented Black. "It shows our employees are doing a fine job, but we are still not where we want to be. We are currently working on improving in each of these areas.
 "These two nationwide measurement systems provide us with the feedback necessary to make improvements in service to our customers, and we are making those changes," concluded Black.
 -0- 11/5/92
 /CONTACT: Diane D. Todd of the U.S. Postal Service News, 212-330-3288/ CO: U.S. Postal Service ST: New York IN: SU:


GK-LR -- NY120 -- 7867 11/05/92 15:48 EST
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Publication:PR Newswire
Date:Nov 5, 1992
Words:265
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