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My dying mum spent 10 hours on a trolley; NHS IN CRISIS .. SCOTLAND'S NHS IN CRISIS.

IRENE'S STORY DYING pensioner Irene McQuillan spent 10 hours on a trolley in A&E when she was taken to the Western with pneumonia, her grieving daughter revealed last night.

Hard-pressed staff eventually managed to find Irene, 77, a bed, but they could not get her into a side room even though she was close to the end of her life.

She passed away in a packed ward as patients around her ordered lunch.

Irene's daughter Patricia, 55, of Dennistoun, Glasgow, said yesterday: "She waited for at least 10 hours on a trolley. She had very low blood pressure and her organs were failing.

"When she eventually got on to a ward, it was chockablock. You couldn't have fitted another bed in. She was dying and they couldn't put her into a side room.

"Everyone was ordering their lunch when she was dying. The people sitting around us were very upset. They could hear us crying."

Patricia said the family returned the next day for Irene's belongings and were given someone else's clothes.

They wrote to then health secretary Nicola Sturgeon, who helped arrange a meeting with managers at the Western.

Patricia said: "All I got in response was that there was a high demand for beds that evening. I got an apology and statistics thrown at me. It was as though my mum wasn't a real person.

"There are not enough beds and not enough staff."

NHS Greater Glasgow and Clyde said they had formally apologised to the family after Irene's death in 2011. They said they always tried to find beds for patients quickly, but "on occasion, when extremely busy, this is not always possible".

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ANGUISH J Daughter Patricia

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Publication:Daily Record (Glasgow, Scotland)
Geographic Code:4EUUK
Date:Jan 24, 2013
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